Lead Slot Attendant

Job Purpose:

Provides guest service and support to Floor Managers, slot players & team members.

Job Duties And Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Provide guest service and support by maintaining a slot floor presence delivering service excellence to meet the established service standards while assigned to a slot section and building rapport with guests. Respond to service calls via smart device or radio transmission to ensure prompt guest service. Explaining slot game rules & pay tables as needed for guests when escalation is request by a guest for a higher level. Aligning departmental processes with departmental goals by modeling and monitoring set processes and implementing new processes.

Multi-task in a fast-paced environment and addressing service-related needs in assigned slot sections by assisting guests with questions or needs, maintaining a clean and safe gaming environment by pushing in chairs, and picking up trash. Assisting other team members and departments - by supporting club card needs, marketing needs, drink service needs, safety reporting, observing possible deficiencies and acting to resolve them in a timely manner. Complete additional daily tasks such as stocking working stations with office supplies, ticket paper, updating the ticket paper inventory application, record progressive jackpots for the Sycuan App, and communicate with other departments as needed.

Repair minor slot machine errors such as bill acceptor tilts, printer errors, replenish ticket paper. Contacting the appropriate personnel to repair the slot machine or program functionality. Complete manual slot tickets on a controlled form and authorize payment.

Process jackpot winnings by identifying winning guest, verifying jackpot at game level, accurately processing jackpot documentation, fulfilling payment of verified winnings (up to approved level) and celebrating with the guest. Redeem slot machine tickets, process hand pays and conduct cash transactions for guests with accuracy.

Maintain open lines of communication with Slot personnel regarding any incidents that occur on the slot floor. Support department and Floor Manager team by relaying pertinent information in regards to situations on the slot floor including guest disputes, peer to peer conflicts, security issues, hold the phone for escalated service calls, and communicate updated shift information.

Protect casino assets by identifying counterfeit currency, observing floor activity, and reporting suspicious activity or procedural irregularities. Comply with all organizational Gaming Regulations, Policies and Procedures, including Title 31 transactions and reporting requirements. Composing incident reports when encountering issues such as payout disputes, suspicious behavior, stolen property, damaged property and send informational emails as needed.

Job Specifications:

Education and Experience:

Essential:

High School Diploma, High School Certificate of Completion, or G.E.D.

1 year of guest service experience

Cash handling experience

Slot floor experience

Desirable:

6 Months Slot Attendant

Title 31 experience

Essential:

Skills and Knowledge:

Ability to understand and retain slot rules, regulations and procedures

Ability to count cash and make change in a fast-paced environment

Ability to detect counterfeit currency

Ability to perform simple mathematical calculations

Ability to prioritize and perform multiple tasks and assignments

Ability to sit, walk or stand for up to 10 hours at a time

Ability to carry 10+ pounds in an apron around your waist

Ability to appear for work on time

Ability to work in a smoking environment

Ability to interact effectively with guests and team members

Ability to read, write and communicate effectively in the English language

Ability to learn and use new technology

Ability to complete forms and documents in the English language

Ability to maintain professionalism and composure including appearance

Ability to understand and follow verbal directives and written directions

Ability to accept constructive feedback

Ability to operate communications equipment

Ability to maintain confidentiality

Ability to use a Smart Device and navigate through applications

Desirable:

Ability to use a hand held redemption scanner

Working knowledge of guest tracking systems

Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None