IT EUC Support Technician

Tata Consultancy Services


Date: 3 days ago
City: Longmont, CO
Contract type: Part time
Must Have Technical/Functional Skills

  • Provide 9 Hours x 5 days On-site Support through Walk-in, Email, Self Service, Desk phone, MS Teams. Available for after hours and weekend support
  • Excellent communication etiquette and customer service skills
  • Excellent Knowledge in Windows 10 / Windows 11, Microsoft Office 365, SCCM, MS Intune,
  • LAPS, KillDisk, VMWare, Server Patch Management, Microsoft Azure, Microsoft Exchange
  • Administrator, Cisco VPN, Active Directory Services. Knowledge of Apple Mac Book OS and Mobile Devices. Excellent Knowledge in ServiceNow, LogMein Rescue, Remote Desktop Connection,
  • Virtual Desktop, Monitoring, BitLocker Administration, NetQOS, Network Flow Analysis, App synthetic Monitor Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up, configure, troubleshoot issues with PC’s and Mobile devices. Ability to understand IT Landscape and IT Assets.
  • Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up, configure, troubleshoot issues with PC’s and Mobile devices. Ability to understand IT Landscape and IT Assets.
  • Ability to manage, procure and maintain other IT assets
  • Engaging Incident Management team, Triage and collecting required details, be the primary contact of support for Priority 1 and Priority 2 level incidents at the site location
  • Availability to support any ad-hoc Project work or after-hours emergency issues such as network maintenance activity.

Roles & Responsibilities

  • Single point of contact for the site on behalf of IT Always available as SPOC in the location and answer the calls as needed
  • Installation of Operating System, Customer Approved Software, tools and utilities on end user PC
  • Continuous User education via frequent training on various IT topics including IT Security best practices.
  • Manage PC refreshes and scrapping old assets through re-cycler vendor
  • Vendor engagement with IT hardware and Network Service provider
  • Responsible for logging incidents and requests in ticketing tool and periodically documenting the records and key updates.
  • Responsible for setting up / move user desk and conduct IT On boarding new employees.
  • Responsible to engage Helpdesk for employee password scramble
  • Handle Desktop issues, requests and queries on-site and to remote home office users.

TCS Employee Benefits Summary

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $40,300-$80,000 a year

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume