Patient Access Representative

McLaren Health Care


Date: 3 days ago
City: Pontiac, MI
Contract type: Full time
Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

  • Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
  • Greet customers promptly with a warm and friendly reception.
  • Collects, documents, scans all required demographic and financial information.
  • Direct patients to appropriate setting, explaining, and apologizing for any delays.
  • Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
  • Estimates and collects copays, deductibles, and other patient financial obligations
  • Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
  • May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
  • Performs duties otherwise assigned by Management.

Qualifications:

Required:

  • High school diploma or equivalent required
  • 1-year experience in a customer service role or health care industry.

Preferred:

  • Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
  • Medical terminology preferred

Knowledge, Skills, and Abilities:

  • Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.
  • Provides service excellence standards:
  • Responds promptly, professionally and courteously to all customers’ needs.
  • Cooperates and communicates effectively with all McLaren Health Care team members.
  • Contributes to continuous quality improvement efforts.
  • Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
  • Ensures customer interactions are done in a professional and courteous manner.
  • Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
  • Works independently in a self-directed, non-confrontational, collaborative manner.
  • Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
  • Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.
  • Translates Mission and Vision into daily interactions with internal and external customers.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
  • Displays high ethical standards.

Additional Information

  • Schedule: Per Diem
  • Requisition ID: 25002383
  • Daily Work Times: Varies
  • Hours Per Pay Period: 0
  • On Call: No
  • Weekends: Yes

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