Partner Integration Analyst

About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.

We’ve been named one of the Washington Post’s Top Workplaces six years running! Come join us and help us continue the tradition as well as start new ones.

About the Role

The Partner Integration Team is responsible for managing and growing integrations between Employee Navigator and external businesses including some of the nation’s leading insurance carriers and payroll companies. These integrations allow us to deliver our customers a comprehensive, fully integrated benefits and HR solution. The Partner Integration Analyst is responsible for working with our customers to get their groups integrated in a timely and consistent manner.

Please note: This is an onsite role working out of our Salt Lake City, Utah office 4 days a week.

What You'll Do Day-to Day:

• Act as a liaison and first point of contact between Employee Navigator, and our customers assisting with issue resolution to deliver a smooth integration experience
• Provide expertise and guidance to customers at key moments in their relationship with Employee Navigator by responding to requests submitted through a team queue
• Analyze, refine, and iterate on processes to drive the customer experience and improve our internal efficiency
• Identify and document recurring trends as reported by our customers
• Advocate internally on behalf of our integrated partners to continuously enhance the client experience and our product capabilities
• Stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience
• Maintain client documentation as needed to scale operations
• Identify, test, and report system issues through proper channels
• Become a subject matter expert in a new and growing part of the business
• Partner or cross-partner projects as assigned

What You Need:

• Bachelor’s degree from an accredited four-year university
• At least 2 years of direct experience with benefits administration, insurance or payroll
• 3-5 years of experience in a customer-facing role
• Strong internal and external communication abilities and interpersonal skills
• Comfort with a fast-paced, ever-changing environment and lots of ambiguity
• Expert knowledge of Microsoft Office Suite, including advanced Excel concepts
• Are scrappy and not afraid to roll your sleeves up to get the job done
• Excellent verbal and written communication skills
• Are extremely organized and have a keen eye for detail
• Have a friendly disposition that puts people at ease
• Can operate autonomously with little supervision