Life Sciences Application Engineer

Department: Vicon Support

Location: Centennial, Colorado

Compensation: $56,000 - $61,000 / year

Description

Are you interested in working on products at the very cutting edge of technology? Want to join Vicon, an Academy Award-winning company, and the world’s largest supplier of precision motion capture and tracking systems?

Vicon is the world leader in motion capture technology, developing high performance software and hardware products for the entertainment, engineering and life science industries. Vicon products are used in major feature films, games, and commercials, and are a crucial measurement tool for biomechanics, robotics, and cutting-edge science.

Vicon is a subsidiary of Oxford Metrics Plc.

Vicon Motion Systems, Inc. has an immediate opening for an innovative and team-oriented person to assist in supporting and testing our video and optical capture systems. We are interested in individuals with a solid Biomechanics and/or Engineering background. You will collaborate with the product design team to evaluate and test new products and prototypes. You will also help innovate all phases of systems support.

Key Responsibilities

• Customer Support: Provide first line technical support to Vicon customers, using various methods: Telephone, email, video calls, desktop sharing. Develop and maintain accurate records pertaining to customer accounts and contacts
• Installation and training: Plan and deliver installation and commissioning of new motion capture systems and software training. Travel domestically and internationally to customers’ facilities.
• Product Support: Create content for effective support and promotional purposes – documentation, website FAQ, tutorials, videos and working examples using Vicon software.
• Testing: Test software and hardware to quality assure Vicon products for release. Record bugs and feature requests from customers.
• Demonstrations: Assist the Sales team by developing effective demonstrations to prospective clientele. Represent Vicon at trade shows, conferences, and events.
• Manage multiple issues simultaneously
  
  

Required Skills, Knowledge and Expertise

• Bachler of Science degree required.
• 30% domestic travel and possible international travel.
• Strong written and verbal communication skills, problem solving skills, and technical troubleshooting expertise.
• Confident and able to communicate professionally with and at all levels.
• Excellent presentation skills.
• Self-motivated and resourceful in finding solutions by working with others.
• Organized and able to prioritize tasks working alone or within a team.
• The ideal candidate will have previous experience with supporting technical products and customers as well as a background with motion capture technology, force platforms, EMG devices, and camera lens optics.
• Able to demonstrate proficiencies with Matlab, Python or Visual 3D.
• Other desirable experience; Nexus, Tracker, Shogun, Unity, Unreal, TrackD, VRed or ROS.
  
  

Benefits

Vicon offers an excellent benefits package including medical, dental, long-term disability, a company matched 401(k) program, generous vacation allowance, and coworkers who are driven to succeed and enjoy a fun, challenging work environment.

Vicon is a subsidiary of Oxford Metrics Plc, a public company founded in 1984 with a proven track record of growth, financial stability, technical innovation and long-term customer relationships.

We are an equal opportunity employer.