Digital Product Manager
American Express
Date: 4 hours ago
City: Sunrise, FL
Contract type: Full time
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
your professional development. Find your place in technology on #TeamAmex.
The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.
The Team
One App is the enterprise web framework that powers American Express’s digital experiences. It’s a fresh take on web application development which consists of a Node.js server that serves up a single page app built using React components and makes use of Holocron, our library for building and composing microfrontends) to allow for code splitting via independently developed, tested, and deployed Holocron Modules (microfrontends).
Our goal is to provide a web application framework for building fast, scalable, secure, and modular experiences. Leaving the tooling to us so our users can focus on what matters - delivering performant, maintainable digital experiences. We are constantly working to evolve the framework through user research, testing, and ideation.
The Role
As the Product Manager for One App, you bring a strong passion for Technology and front-end development, to create a product that meets the evolving needs across the enterprise. Managing the One App will require you to develop a deep understanding of our user’s tooling, workflow, and communication needs. Based on these, you will identify and execute against opportunities that not only improve the quality of the framework, but also ensure it is adopted, and the needs of our consumers are met in the most effective way possible.
In addition to managing the product, you will also be an advocate within the community, partnering closely with teams adopting our framework to better understand their challenges and needs. This may take the form of troubleshooting issues or giving presentations at town halls on releases and related product updates.
Responsibilities
- Execute against the vision for One App and articulate how it continues to drive value.
- Drive adoption across new user groups by articulating the value of the product
- Define key metrics against our OKRs and show progress against these
- Write and review features and users stories, to be worked on by the engineers using the agile methodology
- Participate in Scrum rituals and drive release prioritization
- Identify and remove blockers for the team
- Document and communicate releases across the enterprise
- Identify and collect key metrics to drive decision making for product prioritization
- Research and share emerging technology trends in the fields of web technologies.
- Generate reports from JIRA on progress, delivery, and task breakdown of scrum team
- Help maintain an accurate roadmap based on day-to-day prioritization
- Develop a deep understanding of how product development in the enterprise works and how front-end frameworks are used in building applications.
- Work closely and coordinate with various Product Owners, Engineers, Designers, Subject Matter Experts, and Analytics team to ensure the library and guidelines are meeting the needs for American Express product and marketing teams
- Display thought leadership, drive process optimization, and inform best practice perspectives on systems design
- Support reporting on ROI to leadership
- Prior background in product management, Product Owner roles in the technology industry
- Experience working with Agile methodologies (scrum), certification a plus
- Experience working with cross-functional teams (Tech, Design, Analytics, Product, Marketing, etc.)
- Experience with complex technology and product development with a basic understanding of web technology and front-end development frameworks (e.g. React, Node, etc.)
- In-depth experience with JIRA for workflow management
- Experience working in both an enterprise and start-up environment preferred
- Experience developing dashboards and reports to provide visibility into business value achieved / operational progress
- Relentless desire to continually iterate and improve
- Passion and advocacy for a customer-first approach
- Strong executive presence and interpersonal skills with the ability to navigate challenges
- Ability to be self-sufficient, prioritize, multi-task, and perform effectively under pressure
- Comfortable leveraging Slack, JIRA, Confluence, Bitbucket, and GitHub
- Proactive team player with a passion to consistently deliver a high-quality product and exceed customers’ expectations
- Excellent communication skills; verbal, written
- Excellent relationship building, presentation, and collaboration skills
- Experience with front-end development frameworks
- Design background
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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