EHR Application Specialist I

Description

About Jordan Valley Community Health Center:

Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVCHC strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary

The EHR Application Specialist I is a multi-functional customer service-oriented individual that provides and coordinates application support responses and training for internal users in a timely, efficient, accurate and kind manner. The EHR Application Specialist I answers users’ questions, provides expert support, solves electronic health record problems, develops department specific trainings, trains end users including clinical staff in classroom settings and uses discretion to prioritize ticketing assignment and completion.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to Electronic Health Record (EHR) software systems and integrated software products; serve as the primary liaison and communicator between clinical teams and technology teams to optimize EHR use.
• Training new and veteran users in classroom groups and one-on-one according to best practice within clinical workflows for each discipline area.
• Facilitate the training of department specific Super Users to assure accessible front-line support in clinical and non-clinical settings.
• Assist with creating, maintaining department specific training materials that account for the multiple functions and goals of members within a clinical team.
• Research trends, patterns, and types of issues end users encounter and work with application engineers on solutions.
• With direction of supervisor, may analyze, design, and modify EHR configurations; engages testing procedures prior to implementation.
• Consults with users to identify best practice operating procedures (workflows) and program objectives; may write documentation to describe/support development, logic, and configurations (build documentation).
• Supports version upgrades; creates training curricula updates and assists with coordinating communication related to functionality implementation.
• Assists with arranging data interfaces to ensure business needs are met; supports data conversions as assigned.
• Utilizing clinical background and knowledge, problem solve and develop department specific workflows as they relate to applications.
• Walk staff through problem-solving process and gather follow up information to research solutions; assures all advisement is compliant with CPT and ICD-10 coding rules by coordinating with Compliance team members.
• Follow up with staff to ensure Electronic Health Record (EHR) support issues have been resolved.
• Create and maintain various accounts for users and providers to access Electronic Health Record systems.
  
  

Benefits Overview

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available
  
  

Holidays

• Nine paid holidays per year.
  
  

Health Requirements

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process

Interested applicants should submit a resume and cover letter through the JVCHC career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

Required Qualifications

• Associate’s or Bachelor’s Degree (as applicable) in a clinically-focused medical role is preferred including but not limited to Licensed Professional Nurse, Registered Nurse, Health Care Administration, Health Information Management, Medical Billing & Coding, or other related field.
• A degree in a computer science-related field may be acceptable along with a combination of appropriate experience in a health care setting.
• 2-4 years applicable experience working with electronic health record (EHR) applications
• Achievement as NextGen Certified Professional (NCP) is preferred in EHR and EPM.
  
  

Preferred Qualifications

• Experience interpreting and applying CPT and ICD-10 Codes.