Customer Service Order Entry Associate

Company Name: ONICON Incorporated

Location: 11451 Belcher Road South, Largo, Florida 33773

Job Type: Customer Service – Non-Exempt – Non-Remote

Come Join Our Team!

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes 10 paid holidays annually, vacation, sick time, 401K with employer match, and flexible work scheduling together with a great positive culture! Full-time employees (30+ hours a week) have access to medical, dental, vision, and other insurance offerings that include employer-paid life insurance.  

Who We Are

ONICON Incorporated is a leader in flow and energy measurement solutions and delivers comprehensive solutions for our customers’ needs. We specialize in HVAC flow and energy measurement solutions and provide our customers with the most accurate and reliable readings for their applications. We pride ourselves on the ONICON Difference seen in every engineered solution we offer. Our team constantly strives to provide excellent customer service from start to finish.

Job Summary

We are seeking a highly motivated and skilled Customer Service Order Entry Associate

to join our team at ONICON Incorporated. The ideal candidate will be responsible for Customer Support and Order-Entry.

Essential Functions And Responsibilities

• Enter customer orders into ERP system and communicate order confirmation to customers
• Build and maintain strong business relationships with new and existing customers
• Process customer demands and ensures accurate order fulfillment
• Provide updates on inventory levels, order status, tracking, service contracts, and repair orders
• Handle inbound and outbound customer calls with professionalism and efficiency
• Develop fundamental knowledge of products to ensure customers receive the right solutions for their applications
• Generate invoices and credit memos for customer orders
• Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments
• Create and maintain customer records with accurate account information
• Produce domestic and international shipping documents
• Perform additional duties as assigned by the manager
  
  

Knowledge And Skills Requirement

• Strong written communication abilities
• Excellent problem-solving and time-management skills
• Ability to multitask effectively in a fast-paced environment
• Exceptional phone communication skills for both inbound and outbound calls
• High level of professionalism when interacting with customers and team members
• Accuracy with numbers and strong attention to detail
• Proficiency with ERP systems and computer operations
• Moderate to advanced skills in MS Office programs (Excel, Word, Outlook)
• Familiarity with customized databases and service support programs
  
  

Education And Experience Requirements

• High school diploma with 2+ years of experience in a technical customer service environment
• AA or AS degree in business or manufacturing
• Experience with CRM and ERP systems
  
  

Traits

Ability to uphold the mission and vision of TASI Measurement. Must be accountable and adaptable to changing priorities. Trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.

Commitment To People And Planet

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the driving force behind our success.