Quality Specialist, Center of Excellence - National Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Perform quality audits of staff to identify trends, summarize findings and provide recommendations to leadership
• Review, compile and analyze data from quality audits to identify opportunities for training and skill calibration needs based on results
• Utilizes criteria to sustain consistency in QA methodology
• Ensure audits effectively assess current process, quality of work performed and service provided to customers
• Analyze outcomes of existing processes to identify opportunities for process, technology or training enhancements
• Responsible for compiling and maintaining various quality reports and working with leadership to develop improvement plans
• Assist trainers in new hire and calibration training within the department, as needed
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of experience analyzing data, performing quality audits, and/or identifying process improvements
• 1+ years of experience working with MedNet
• Equivalent combination of education, experience and/or applicable military experience will be considered
• Database experience (maintenance and querying) and working with electronic files/documents
• Analytical thinking and teamwork skills
• Understanding of relevant contract standards, understanding of the respective role being audited, and their application to quality improvement initiatives
• Intermediate computer skills, particularly Microsoft office
• Demonstrated possession of excellent verbal and written communication skills
• Proven ability to present data and information in a meaningful way that paints the picture of opportunities and possible solutions
• Demonstrated ability to problem solve in a fast-paced environment, multitask and meet tight deadlines
• Proven ability to perform detailed work with a high degree of accuracy
  
  

Preferred Qualifications

• National Career Readiness Certificate
• Experience analyzing and reporting statistical data
• Military background
• Knowledge of relevant software, applications and equipment
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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