Access and Care Pathway Supervisor (31222)

Description

Purpose: (General description and summary)

The Access and Care Pathway Supervisor is responsible for the daily oversight of the Integrated Team Based Care (ITBC) access and care pathway team. The Access and Care Pathway Supervisor provides supervision and support and is responsible for hiring, training, and an overall team culture that fosters respect, feedback, person centered and trauma informed approaches. The Access and Care Pathway Supervisor develops and hones a strong understanding of community resources, maintains positive relationships with those resources, and ensures quick and efficient access for participants.

Accountabilities: (Responsibilities of the job)

• Provides regular supervision to supervisees
• Conducts group supervision in program team meetings and provides employee training as needed
• Initiates recruitment, hiring, training, and discipline and collaborates with the Program Manager and Clinical Director as needed
• Approves timecards in a timely manner, reviewing for accuracy
• Completing all 90 day and annual reviews in a timely manner
• Leads huddles and meetings, supporting consistent and efficient consultation between team members with diverse disciplines and experience
• Audit charts for compliance, including the assurance of closed-loop referrals
• Audit support systems such as OpenFit and PowerBI to ensure that staff members are meeting productivity and that participants are being seen and outreached regularly
• Support team members in interpersonal mediation as necessary to ensure team cohesion
• Plan and provide appropriate employee appreciation at an individual and team level
• Manage and update the Care Pathways on a regular basis to ensure accuracy and adequate implementation across teams
• Manages the SharePoint page to ensure accurate and organized resource information
  
  

Other General Expectations:

• Attend and positively participate in required meetings, including ITBC meetings and care coordination meetings with LMPS to support collaboration and efficiency
• Adhere to any applicable ethics codes and New Narrative’s mission and values
• Follow all New Narrative policies, procedures, and protocols
• Adhere to regular work schedule as set by direct supervisor
• Follow through on all directives and instructions
• Maintain current Oregon Driver’s License
• Maintain CPR and First Aid Certificate
• Demonstrate effective organizational and time management skills
• Pursue ongoing development of skills and competencies as required by individuals licensing bodies and as required to maintain competency in the role
• All other duties as assigned
  
  

Core Competencies:

• Communication: Direct and concise. Keeps people informed. Listens effectively to others
• Teamwork: Effective at working in team situations
• Initiative/Results Orientation: Originates action. Finds ways to get things done
• Quality: Promotes continuous improvement. Effectively utilizes data
• Individual Responsiveness: Responds well to internal or external individual needs
• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends
• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion
• Independence: Receives no instruction on routine work; with general instruction on new assignments
• Feedback orientated: Demonstrates, engages, and promotes regular forms of feedback from program participants, New Narrative staff, and colleagues
• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training
• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups
• Sensitive Information: Exposure to highly confidential information. Must maintain the highest level of discretion at all times
• Motivate: On-going ability to motivate others and remain consistently enthusiastic, New Narrative mission conscious and values driven with participant focused and trauma informed lens
• Demeanor: Remaining calm in a crisis, empathetic, unbiased and excellent interpretation skills
  
  

Positions Reporting: Benefits Coordinator, Housing Coordinator, Engagement Specialist, Intake Specialist, Representative Payee

Education/Certificates/Licenses/Registration:

Must possess a QMHP, QMHA or PSS certification. There is a pay differential for possessing a QMHP due to increased ability to provide supervision per OARs.

Experience/Qualifications:

• Experience providing direct supervision and support
• Three years' experience working in community mental health providing peer support services, case management and/or behavior health treatment, particularly with individuals with severe and persistent mental illness preferred
• Multi-lingual preferred
• Ability to be a culture leader, supporting in the development and management of a well-functioning, participant-centered team.
• Ability and willingness to triage priority with tasks and delegate as needed to maintain quality services rendered in high caseload volume setting
  
  

Impact:

New Narrative outpatient operations are an essential part of New Narrative’s overall continuum of service and support. As a member of the ITBC team, the Housing Coordinator will help to ensure best practices, positive outcomes, and quality of services.