Customer Service Representative

Roles & Responsibilities:

As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and/or messages from answering service (if applicable)
• Respond to inbound email correspondence, forward on as appropriate
• Greet customers and all other visitors to the showroom (if applicable)
• Screen incoming leads/potential customers
• Schedule estimate appointments
• Quote product by telephone for clients/customers (if applicable)
• Assist Estimators with follow up on pending sales/ quotes by phone and/or email
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly
• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
• Check order confirmations from fabricators/vendors for size and pricing accuracy
• Filing of daily work orders and estimates
• Ordering of all office / shop supplies
• Keeping office clean/tidy
  
  
  

Qualifications & Educational Requirements:

• HS Diploma or equivalent
• All candidates must be able pass initial background check and drug test
  
  
  

Preferred Skills:

• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel)
• Hardworking, motivated, with excellent organizational and time-management skills
  
  
  

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.