Patient Access Team Lead

Department:

Patient Registration

Schedule/Status:

Varies; Full Time

Standard Hours/Week:

40

General Description:

This position reports to the Patient Access Manager/Supervisor. The Patient Access Team Lead is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice; performing Patient Access Representative II responsibilities in addition to providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manage; and provide assistance to team as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties as assigned.

Key Responsibilities:

• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration team of any changes pertinent to their roles.
• When appropriate, relieve staff members during employee sick/vacation time.
• Excel in all functions performed by patient registration in all registration areas.
• Always maintain professional image and demonstrate excellent customer service.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assists in resolving patient concerns.
• Assist Supervisor or Manager to ensure all personnel department policies and procedures are followed.
• Act in capacity of Supervisor or Manager in his/her absence, and inform Supervisor or Manager of all issues upon his/her return.
• Maintains effectiveness of patient flow.
• Attends in-service presentations, and completes mandatory education, including but not limited to, infection control, patient safety, quality improvements.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
• Always serves to fulfill the mission; practices and adheres to the Code of Conduct/Standards of Behavior/Values.
• Demonstrates knowledge and understanding of organizational policies, procedures and systems.
• Participates in process improvement initiatives.
• Performs other duties as assigned.
• Knows fire, disaster and safety procedures and regulations as pertains to the work area.
  
  
  

Requirements:

Formal Education:

• High School Diploma or GED required
  
  
  

Work Experience:

• 2 years experience required
• 1 year as Patient Access Representative I and 1 year as Patient Access Representative II
  
  
  

Required Licenses, Certifications, Registrations:

• N/A
  
  
  

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours