Patient Access Manager

Department:

Patient Registration

Schedule/Status:

Varies; Full Time

Standard Hours/Week:

40

General Description:

The Manager is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice; actively and effectively participates in ensuring strategic goals and objectives are met or exceeded; provides the management and oversight necessary to ensure assigned functional area(s) have the proper resources, metrics and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time and achieve organizational strategic (Game Plan) goals. The Manager assumes 24-hour responsibility and accountability for assigned functional area(s). This position reports to the Patient Access Director

Key Responsibilities:

HEALING COMMUNITIES | GROWTH

• Manages operational planning within assigned functional area(s) to anticipate current /future service solutions;
• Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals.
• Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances); takes immediate and effective steps to assure national benchmarks are achieved or sustained.
  
  
  

HEALING EXPERIENCES | SERVICE

• Manages departmental systems, processes, policies and procedures that result in assigned area(s) of responsibility and care partners always providing excellent service excellence as measured by national best-practice benchmarks.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
  
  
  

SYSTEM RELIABILITY | QUALITY & SAFETY

• Manages systems, processes, policies and procedures that result in a continuous improvement environment within which assigned area(s) and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to areas of responsibility; holding self and others accountable for actions and outcomes.
• Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Leads necessary certification, accreditation, and audit procedures; and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.
• Ensure timely indexing of physician orders; timely completion and appropriate documentation of Financial Clearance activities: Verification, Authorization, Pre-registration, Estimation, Notification, etc.
  
  
  

CARE PARTNER ENGAGEMENT | PEOPLE

• Manages systems, processes, policies and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, mentoring aspiring care partners; and inspiring care partner commitment to our mission, vision, values and safe care pledge.
• Maintains skills and knowledge within professional practice for self and for assigned care partners; able to step in and serve as back up to assigned care partners to cover staffing needs as necessary.
  
  
  

COMMUNITY INVESTMENT | FINANCE

• Manages systems, processes, policies and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations within assigned functional area(s); and effective corrective actions for any operating expenses that deviate from budget.
  
  
  

Requirements:

Formal Education:

• Bachelor’s degree required within related field from an accredited college/university. Associate’s Degree (AA or AS) in related field from an accredited college/university with two years supervisory or management experience may be substituted for Bachelor’s Degree.
  
  
  

Work Experience:

3 years to < 5 years of experience in related area with two of those years being supervisory or management experience.

Required Licenses, Certifications, Registrations:

• Six Sigma Yellow Belt Certification (within first year)
• Patient Access Certification from CHAA, HBI, HFMA, NAHAM or equivalent preferred.
  
  
  

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours