Healthcare Customer Service Representative - Remote
SARL ARTILEC
Date: 3 weeks ago
City: Brooklyn, NY
Contract type: Full time
Remote
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
We’re looking for fearless people - people who are inspired to deliver only the best in all that we do.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
We’re looking for fearless people - people who are inspired to deliver only the best in all that we do.
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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