IT Support Technician

Delmar Mortgage is a 59-year-old, family-run mortgage company currently licensed in over 40 states. We never stop growing and evolving — and have earned national recognition year after year for our excellence and innovation.

We're looking for a dependable and service-focused IT Support Technician to provide a blend of Level 1 and Level 2 support. This position covers a wide range of responsibilities including user support, device deployment, Microsoft 365 administration, and basic network troubleshooting. You'll play a critical role in ensuring a smooth and secure IT environment across the organization.

What We Offer

• Competitive salary and benefits package
• 401(k) with company match, paid time off, and holidays
• Health, dental, vision, and life insurance
• A collaborative and supportive IT team environment
  
  

Key Responsibilities

• Provide Tier 1 and Tier 2 support via phone, email, ticketing system, or in person
• Troubleshoot Windows OS, macOS, Microsoft 365 (Outlook, Teams, SharePoint), and a range of end-user devices including desktops, laptops, and peripherals
• Handle imaging, setup, and deployment of laptops, desktops, and mobile devices
• Manage user accounts and permissions through Microsoft 365 and Entra ID
• Diagnose and resolve local network issues including switch connectivity, IP addressing, DNS, and DHCP configuration
• Assist with the administration of the Microsoft 365 environment
• Track and maintain IT equipment inventory
• Maintain accurate documentation and contribute to the internal knowledge base
  
  

Delmar Mortgage is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Delmar Mortgage is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Delmar Mortgage are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Delmar Mortgage will not tolerate discrimination or harassment based on any of these characteristics. Delmar Mortgage encourages applicants of all ages.

Qualifications

• 2–4 years of IT support experience in a Microsoft-based environment
• Proficient in Microsoft 365
• Working knowledge of Microsoft 365 admin tools and Entra ID
• Familiar with help desk ticketing systems and remote support tools
• Solid troubleshooting skills for desktops, laptops, and peripheral hardware
• Strong communication, organizational, and problem-solving skills
• Ability to lift up to 50 lbs and perform local travel as needed
  
  

Preferred Skills

• Certifications such as CompTIA A+, Network+, or similar
• Exposure to Intune or other MDM tools
• Exposure to PowerShell and Microsoft Power Platform
• Windows Server exposure
• Basic understanding of network cabling
• Tech-savvy and eager to adopt new tools and platforms