Service Desk Technician II (Remote)

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Job Description

Responsible for providing first level support to Essentia staff, vendors, and other business partners made through phone, email, and self-service portal submissions. Position is also responsible for supporting the health systems' patient portal application. The ideal candidate would possess strong technical and customer service skills to effectively assist customers with their issues. The ability to troubleshoot and diagnose a variety of problems to include network, hardware , peripheral, and software issues across a wide variety of hardware platforms including PC, MAC, and Thin Client technologies. Experience with mobile platforms including smartphones and tablets is desired. Collaborate with other IT department personnel to provide assistance on tasks that are outside the scope of the team's knowledge or areas of expertise. Strong verbal and written communication skills are essential to the nuances of the position. Perform any associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge as designated by the department leader.

Education Qualifications

Educational Requirements:

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school
  
  

OR

• 2 year work experience including related experience in technology or Service Desk support
  
  

Employee Benefits at Essentia Health*: Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.

Job Location: Business Service Center

Shift Rotation: Day/Eve/Night Rotation (United States of America)

Shift Start/End: 8:00 AM/4:30 PM

Hours Per Pay Period: 80

Compensation Range: $20.86 - $31.29 / hour

FTE: 1

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.