Client Care Representative

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
  
  

Join Our Team

If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team!

Job Summary

A Mister Sparky client care representative is a key position, the first point of contact and answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Office or General Manager.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Basic Bookkeeping: Perform tasks such as preparing invoices and managing expenses
  
  

Minimum Requirements

• Above-average verbal and telephone communication skills are essential.
• Educational Background: High school diploma or equivalent; additional qualifications as an Office Assistant or Secretary are a plus.
• Work Experience: Proven experience in Call Center and phone or in-person sales.
• Technical Proficiency: Proficiency in MS Office (particularly MS Excel and MS Outlook) and office management software.
• Time Management: Excellent time management skills and the ability to prioritize work.
• Attention to Detail: Strong attention to detail and problem-solving skills.
• Communication Skills: Excellent written and verbal communication abilities.
• Organizational Skills: Strong organizational and planning capabilities.
• Bookkeeping Knowledge: Experience with basic bookkeeping practices is advantageous.
• Discretion: Ability to handle confidential information with discretion.
  
  

Compensation: $18.00 per hour

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
  
  

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.