IT Support Technician

About Us

Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we're known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.

Position Overview

We seek a skilled IT Support Technician to join our dynamic IT team. We want to hear from you if you have a passion for technology and possess excellent problem-solving skills! In this role, you will provide technical support and assistance to our staff, ensuring that our computer systems and peripherals operate efficiently and effectively.

Key Responsibilities

• Respond promptly to IT support requests, diagnosing and resolving hardware, software, and network issues.
• Conduct regular maintenance and updates on IT systems, ensuring they are secure and running at optimal performance.
• Assist users in setting up new equipment, including computers, printers, and peripherals, while providing training on IT resources.
• Troubleshoot and resolve system and network problems, maintaining accurate records of issues and repairs.
• Implement and monitor security protocols to safeguard systems from threats while educating staff on security best practices.
• Collaborate with other IT staff on projects to enhance IT services and participate in team discussions regarding IT strategy.
  
  

Skills

• Strong ability to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills, conveying technical concepts to non-technical users.
• Ability to work collaboratively in a team as well as independently.
  
  

Qualifications

• Associate or bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• Minimum of 2 years of experience in IT support or a related role.
• Proficiency in Windows and/or Mac OS environments with knowledge of network protocols and services (TCP/IP, DNS, DHCP).
• Experience with the Microsoft Office suite and other typical software applications.
  
  

Preferred Qualifications

• An electrical background or certification is a plus.
• Certifications in Microsoft platforms (such as Azure, MCP) or CCNA are preferred.
  
  

Physical Qualifications

• Office/Distribution Center setting.
• Occasional lifting of moderately heavy objects (up to 50 pounds).
• Flex schedule: Second-shift availability is required, with the potential for nights and weekends for emergencies. Shift rotation schedule: M-F, Su-Th.
  
  

Benefits

Morris & Dickson values our employees, offering a comprehensive benefits program for our full-time staff.

Why You'll Love Working with Us

At Morris & Dickson, we believe in empowering our employees and providing them with the tools, autonomy, and flexibility they need to succeed. We offer an environment where every voice is heard, and every contribution is valued, and we work together to support the critical operations of independent pharmacies across the nation.