Product Specialist

Hona is a software company helping legal professionals enhance client communication and streamline case management. Our platform enables law firms to provide transparent, efficient, and reliable communication, boosting client satisfaction and operational effectiveness.

\ Job Overview: As a Product Specialist, you’ll assist clients by troubleshooting issues, answering technical questions, and providing product support. This is an entry-level role with no prior experience required—ideal for someone technical, eager to learn, and looking for a future in Customer Success or Computer Engineering within the next 12-18 months at Hona.

\ Key Responsibilities:

• Client Support: Respond to customer inquiries, troubleshoot technical issues, and provide timely solutions.
• Product Expertise: Learn the Hona platform inside and out to offer accurate and efficient support.
• Technical Troubleshooting: Work with our Support & Engineering Teams to diagnose and resolve product and integration related issues.
• Collaboration: Work with other departments on different projects to improve support processes and other areas within Hona.
  
  

Qualifications

• Technical aptitude with a passion for learning new skills.
• Strong problem-solving and communication skills.
• Ability to work independently and collaborate with the team.
• No prior experience required—just a willingness to learn and an ambition to grow.
• Bachelor's degree in Information Systems, Computer Science, Business, or other related fields.
  
  

\ Preferred Skills:

• Interest in Customer Success or Computer Engineering as a career path.
• Familiarity with basic troubleshooting or technical concepts is a plus.
  
  

Why Join Hona?

• Gain hands-on experience in tech support with growth potential.
• Work with a collaborative, innovative team.
• Enjoy a flexible schedule and opportunities for professional development.