Coach Success Manager

Leland’s mission is to unlock human potential by making the world’s expertise more accessible. We do that through a platform that connects people with coaching, content, and courses that can can help them achieve their most ambitious career and educational goals. Since our founding in 2021, we’ve helped tens of thousands of people reach their most ambitious goals, raised $19M from world-class investors, and built the industry leader in educational and career coaching.

We're looking for a Coach Success Manager to help us build out our coach success and activation playbooks that can be scaled across thousands of coaches in hundreds of categories. In this role, you will interact frequently with our expert coaches and set them up to successfully build their business on Leland. You’ll work closely with the Operations, Growth, and Experience teams to develop strategy and implement plans. If you are interested in growth strategy/execution, amazing at building relationships with coaches from various backgrounds (from law school to investment banking), and excited about creating systems that can be packaged into a repeatable playbook, we'd love to chat.

Key Responsibilities:

• Refine process for coach acceptance and run the full coach vetting process
• Host and manage entire end-to-end coach onboarding process and ensure all coaches are trained, supported, and upskilled to deliver world-class coaching
• Serve as point of contact for the entire coach network and own all coach communications
• Ensure the supply-side of the business is healthy, thriving, and successful on the platform
• Develop high-value action path for coaches to increase their earnings on the Leland platform
• Provide creative, strategic, and data-driven insight to improve processes and supply-side growth
• Collaborate with the Product team to develop coach features for activation, gamification, and experience
• Contribute to and refine our coach resource library, ensuring they have the resources, materials, and tools needed to build their businesses
  
  

Who You Are:

• 3–5 years of experience in a customer-facing role, such as management consulting, customer success, operations, or a related field
• Professional people person: You love connecting with individuals, building trust, and helping them be their most successful selves.
• Scrappy and resourceful: You find creative solutions to challenges and make things happen with limited resources.
• Growth-minded: You constantly think about how to activate our supply side while maintaining our exceptionally high bar.
• Strategic and data-driven: You are exceptional at creating strategies and running the numbers to test, iterate, and improve.
• Process-oriented: You have experience in process management and thrive in optimizing workflows.
• Effective executor: You have a track record of getting things done efficiently and with high quality.
• Reliable self-starter: You take initiative, manage your workload independently, and meet deadlines consistently.
• Strong communicator: You can effectively coordinate with multiple stakeholders at a time.
  
  

Why Leland?

• Join a high-growth consumer marketplace startup focused on helping people achieve their goals by connecting them with expert coaches
• Opportunity to take part in building a world-class team
• A collaborative, high-energy environment where your contributions have a direct impact
• Competitive salary and benefits
• The chance to join a passionate team helping people achieve their career and educational dreams
  
  

Leland is an equal opportunity employer. We encourage candidates of all backgrounds and demographics to apply.