Call Center Rep. Scheduler

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. The hub is a one-stop experience designed to streamline patient and provider communication.

• 1st shift hours
• Paid training
• Position will be transitioning to Work-from-Home after set criteria has been met
  
  

This position is for the Patient Connection Hub located at 1901 Campus Pl, Louisville, KY 40299.

Position Responsibilities

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre--authorizations/pre- certifications and insurance Verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
  
  

Minimum Education, Training, And Experience Required

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must be able to successfully pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
  
  

Preferred Skills

• Prior medical office experience or prior call center experience
• Prior experience in pre--registration and/or scheduling
  
  

Overview

Alliance Services is a woman-owned, minority-owned, nurse-owned, and veteran-owned healthcare staffing agency headquartered in West Bend, Wisconsin. Our company was founded in 2000 by a U.S. Army veteran and Registered Nurse determined to provide cost-effective staffing services to healthcare systems and offer competitive pay, flexibility, and outstanding benefits to her fellow nurses.

Since then, Alliance has grown exponentially. Today, we service many of Wisconsin’s largest healthcare systems and employ hundreds of highly skilled Nurse Practitioners, Registered Nurses, Licensed Practical Nurses, Certified Nursing Assistants, Medical Assistants, certified professionals, and many more. We’re not just an healthcare job placement agency - we’re a true partner to the candidates we work with, as well as the hospitals, businesses and care facilities we staff for.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.