Assistant Manager, Ticket Operations

About Elevate

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 300+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.

Assistant Manager, Ticket Operations – Overview

Elevate is seeking an Assistant Manager of Ticket Operations for its Penn State Intercollegiate Athletics operation. This position will be responsible for multiple aspects of ticket operations, including direct oversight of men’s basketball and women’s volleyball.

Responsibilities

• Direct oversight of all ticket operations responsibilities for men’s basketball and women’s volleyball including event creation, creating price codes, ticket renewals and invoicing, event on-sales, mobile ticketing initiatives and seat relocations
• Act as on-site ticket operations manager for all men’s basketball and women’s volleyball home games
• Successfully create and manage sale of public and student ticket events on Account Manager and Ticketmaster Host platforms
• Develop and maintain ticket manifests for men’s basketball and women’s volleyball
• Hire, train, and supervise part-time ticket operations game day staff
• Assist with football ticketing needs
• Assist with football game day ticket operations for all football home games
• Occasional travel with the men’s basketball and women’s volleyball teams to perform player guest ticketing procedures for post-season and/or neutral site events
• Other duties as assigned by Penn State leadership and assisting other departments when needed
  
  

Qualifications

The following are our target qualifications for this role. Note that reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience:
• Typically requires an associate’s degree or higher plus three (3) years of related experience, or an equivalent combination of education and experience
• Experience within the sports industry preferred
• Experience that demonstrates knowledge of ticket operations and ticket reporting
• Experience that demonstrates knowledge of working alongside a sales and service team preferred
• Experience using Ticketmaster suite of products (Archtics, TM1, CMS Tools, Host) preferred
• Knowledge/Skills/Abilities:
• Self-starter with a positive, “no-quit” attitude
• People-oriented. Ability to collaborate and influence diverse teams. Strong communication skills that can tell the story of the data
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Creative, analytical thinker with strong attention to detail
• Understands the importance of preserving confidentiality
  
  

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected]

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.