Operations Manager

🚀 Lead Operational Excellence in Alaska's Top HVAC Company - Join Altrol Inc. as Our Operations Manager 🚀

Job Title: Operations Manager

Company Name: Altrol Inc.

Pay Range: Competitive Salary (DOE) + Bonuses + Full Benefits

Industry: HVAC (Residential, Commercial, Government or Federal)

Location: Fairbanks, AK

Job Overview

Altrol Inc., Alaska's trusted name in HVAC and plumbing since 1982, is seeking a dynamic and driven Operations Manager to lead our day-to-day operations across multiple departments. This is a critical leadership role that drives team performance, ensures service excellence, and champions our mission: 'To always be the premier, most trusted, highest quality service and contracting company-treating our customers the way we like to be treated.' You'll work directly with senior leadership and department heads to ensure every function, from sales to service, aligns with our growth goals, customer-first values, and operational excellence.

Who We Are

Founded in 1982, Altrol Inc. has grown to become one of the most respected HVAC and plumbing companies in Alaska. Our reputation is built on ethical business practices, practical solutions, and a passion for helping people. We invest in our team, our tools, and our technology-because your success is our success. At Altrol, we're a family. And we're proud to serve the Fairbanks community and beyond with integrity, heart, and craftsmanship.

Key Responsibilities

• Oversee and coordinate daily operations across departments: Service, Installation, Sales, Call Center, Plumbing, and Warehouse.
• Lead budgeting and fiscal planning with the President and Accounting Manager.
• Monitor KPIs and financial statements to improve profitability and efficiency.
• Guide department managers on inventory control, P&L awareness, pricing, and team productivity.
• Implement and support Nexstar Best Business Practices across all departments.
• Conduct weekly/monthly management meetings and training.
• Ensure superior customer service standards are met company-wide.
• Support marketing and sales planning initiatives, including advertising and promotions.
• Ensure training of CSRs, technicians, and field staff aligns with Nexstar standards.
• Direct recruiting, hiring, and performance reviews for all staff with support from HR.
• Liaise with the leadership team to shape long-term strategy and operational improvements.
• Serve as acting executive decision-maker in the absence of the President.
  
  

Qualifications

• 5+ years in operations, preferably in service trades (HVAC, plumbing, electrical, or construction).
• Proven leadership in multi-departmental or business-unit management.
• Strong understanding of P&L, budgeting, and forecasting.
• Experience with team management, employee development, and performance evaluation.
• Proficient with business systems, flat-rate pricing, CRM platforms, and Microsoft Office.
• Bachelor's degree required; Master's degree a plus.
• Hands-on experience with plumbing/HVAC service or repair environments preferred.
• Strong written and verbal communication skills.
• Organized, analytical, and capable of managing multiple priorities under pressure.
  
  

Benefits

• Compensation Perks:
• 401(k) with employer match
• Weekly pay cycle
• Overtime potential
• Health & Wellness:
• Medical, Dental, Vision Insurance
• Life & Disability Insurance (Basic, Supplemental, Short/Long-Term)
• Gym Memberships
• Work-Life Balance:
• Paid Time Off (vacation, holidays, sick days)
• Paid Parental Leave
• Relocation Assistance
• Travel Projects with Per Diem
• Career Development:
• Paid Training / Apprenticeship
• OSHA, Fall Protection, Lift Certifications
• Manufacturer Training
• Tool Replacement Program
• Tech Package (Smartphone or Tablet Provided)
• Unique Extras:
• Company Vehicle / Car Allowance / Mileage Reimbursement
• Uniforms and Safety Gear Provided
• Annual Company Trips & Events (BBQs, fishing, concerts, holiday parties, and more)
  

Schedule

• Full-time, Monday-Friday (8-10 hour shifts)
• Weekend work and extended hours may be required
• 40-60 hour workweek depending on seasonal workload
  
  

Work Location:

• Fairbanks, AK (On-site leadership role with relocation support provided)
  
  

Equal Opportunity Employer

Altrol Inc. is proud to be an Equal Opportunity Employer. We are committed to building a team that reflects a wide range of backgrounds, talents, and perspectives. You'll be treated like a person, not a number-always.

Ready to drive operational impact in a high-performing team? Apply now to be the heartbeat of Altrol Inc. and help us continue building the most trusted HVAC service brand in Alaska.