Telecom Network Operations Center (NOC) Engineer I

Job Description

Work Type: Hybrid (1 night in office, 4 nights remote)

Schedule: Monday – Friday, 9:00 PM to 5:30 AM Central Time

Technology Requirements

• Proficiency in Microsoft Office Suite.
• Basic computer skills.
• Familiarity with ServiceNow.
• Ability to quickly learn T-Mobile internal tools.
  
  

Typical Day Includes

• Troubleshooting outages, simplex issues, and frame loss tickets.
• Creating and managing tickets with vendors.
• Coordinating with T-Mobile field teams.
• Answering and handling incoming support calls.
  
  

Preferred Background / Experience

• Prior experience in a NOC (Network Operations Center) or transport-related role.
• CCNA certification is a plus.
  
  

Key Soft Skills

• Strong communication skills.
• Effective problem-solving ability.
• Adaptability in dynamic environments.
• Self-motivated and disciplined work ethic.
  
  

Experience Required

• Minimum of 1 year relevant experience.
  
  

Job Details

• The Network Operations Center (NOC) team is responsible for 24/7 monitoring of T-Mobile’s nationwide fixed and wireless networks.
• This position is focused on identifying and addressing network outages and contributing to long-term improvements in tools, processes, and performance to reduce recurring issues.
• You will be responsible for surveillance and troubleshooting of T-Mobile’s voice and data technologies, with a focus on Transport services and minimizing self-inflicted outages.
• Duties include data mining, leading conference calls to analyze process gaps, and recommending improvements based on past incident analysis.
  
  

Note: This position is not eligible for fully remote work and requires at least one night onsite per week.

About ATEC Wireless

Mission StatementOur Mission is to be a world-class RF engineering services firm, that designs and supports innovative and cost effective network solutions to contribute positively to the wireless eco system.Building Smarter Wireless NetworksAn independent diversity firm dedicated to wireless communications services, ATEC provides RF engineering services and technical outsourcing to telecommunications carriers, managed service providers, tower operators, and equipment vendors. ATEC has taken the lead in providing operators with its professional services in the planning, design, deployment, and ongoing optimization and management of wireless networks.AATEC has expertise in all major wireless technologies including GSM / Edge, GPRS, WCDMA, HSUPA, CDMA, EVDO, HSPA, LTE, Wi-MAX, and Wi-Fi. ATEC has optimized networks for leading network-service providers. ATEC manages both large and small-scale deployments for clients, both domestically and internationally.Since 2004, ATEC’s experienced staff has designed, and optimized more than 20,000 wireless cell sites. Our rigorous processes ensure the delivery of professional services of the highest quality required to meet a broad array of wireless network development needs.Our professional staff understands that expedient development of wireless networks is of utmost importance, and that our reputation hinges on the availability and quality of wireless services. ATEC prides itself on being able to offer our clients timely, cost effective, and highly proficient solutions while providing excellent customer service.Our Areas of Expertise- Telecom Consulting- Turnkey RF Design- End-to-End Optimization- Network Performance Monitoring- Traffic Engineering- Network Automation- Drive Testing- Field Operations- Project Management- Site / Safety AuditsTechnologies and StandardsATEC Wireless has hands-on experience with the following wireless technologies and standards:GSMGPRS/EDGECDMAEV-DOCDMA2000UMTSHSDPA/HSUPAHSPA+LTEWi-MAXWi-Fi