Coordinator, PFS Customer Service

General Requirements

Adheres to the hospital and departmental attendance and punctuality guidelines Performs all job responsibilities in alignment with the core values, mission and vision of the organization

Performs other duties as required and completes all job functions as per departmental policies and procedures

Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)

Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non

WORKING CONDITIONS

General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.

May be required to change from one task to another of different nature without loss of efficiency or composure.

Periods of high stress and fluctuating workloads may occur.

May be scheduled as needed including overtime

OSHA Category III - Employees will have no occupational exposures to hazards.

Education Requirements

High School Diploma or GED (Required) 2 year

Experience Requirements

Associate Degree in Business or related field (Preferred)

4 - 5 years customer service and accounts receivable experience in a healthcare setting (Required)

1 - 2 Years Management Experience (Preferred)

CERTIFICATIONS AND LICENSURES

Preferred Certifications/Licensures: Certified Patient Account Representative (CPAR)

General Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Customer Relations

Mathematical

Analytical Grammar

Spelling Read

Comprehend Written Instructions

Follow Verbal Instructions

Basic Computer Skills

Microsoft Office Suite

General Clerical Skills

Physical Requirements

Have near normal hearing - Hear alarms, telephone, tape recorder, normal speaking voice

Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors

Have good - manual dexterity

Have good eye-hand-foot coordination

Ability to perform repetitive tasks, motion

PHYSICAL DEMANDS

Standing - Occasionally within shift (1-33%)

Walking - Occasionally within shift (1-33%)

Sitting - Continuously within shift (67-100%)

Bending, Stooping - Occasionally within shift (1-33%)

Twist at waist - Occasionally within shift (1-33%)

Pushing, Pulling - Occasionally within shift (1-33%)