Consumer Correspondence Representative

Description

Job Title: Consumer Correspondence Representative

Blitt and Gaines, P.C. is seeking a self-motivated, independent individual looking to join the Consumer Communications team

Job Summary

The compliance assistant reviews and processes inbound correspondence that arrives via mail, email, or fax. This role involves reading and summarizing the document and coding it in our system for a response or review by attorneys or other departments as needed. The compliance assistant is the liaison between the consumer and the firm.

Essential Duties

• Daily review of inbound mail, faxes, and POA email inbox to maintain a 24-hour timeline for correspondence processing.
• Thoroughly reading through each piece of correspondence to provide a summary of the contents and correct coding to escalate the file appropriately.
• Work within all applicable Federal and State collection laws as well as client requirements.
• Willing to cross-train and assist with other departmental tasks as needed.
  
  

Knowledge, Skills And Abilities

• Strong reading comprehension and writing skills are a must.
• Demonstrated ability to think critically, analyze problems, and use good judgment.
• Attention to detail
• Ability to stay organized while handling multiple projects
• Comfortable using Excel, Outlook, Zoom, and navigating a computer database
  
  

Education/Experience

• High School diploma or GED required; college is a plus.
• Prior experience in collections, banking, editing/proofreading, or legal assistant roles is a plus