Museum Assistant - Digital Experiences - Req8097

Essential Duties & Responsibilities

• Assist in the maintenance of Digital Dome Theater, interactive exhibits,
  
  

and digital signage.

• Help upkeep a routine maintenance schedule for digital exhibits, including
  
  

calibration, hardware refreshment, and troubleshooting.

• Assist with special events during and after hours in the Dome Theater,
  
  

running lights/sound/audio.

• Assist in developing programming/content for dome including but not limited
  
  

to: planetarium shows, storytimes, meeting backdrops, content for

school groups and science demos.

• Assist other staff in creation and scheduling of signage content for front
  
  

desk, and dome preshow.

• Assist with light editing and maintenance of the museum s website to
  
  

include working with and training museum staff to load up-to-date information

on the museum's website and provide assistance as needed.

• Assist in the staffing and training of the digital dome theater, providing
  
  

fill in staffing if needed.

• Respond to weekend system issues with the digital dome theater and
  
  

interactive exhibits.

• Assist in the development of digital media-related documentation, including
  
  

procedural and troubleshooting guides.

In cooperation with City IT, assist with monitoring computer systems and

applications throughout the museum, updating, planning, and recommending

upgrades and/or modifications as identified or required

• Assist other museum departments and/or perform other duties, as necessary
• Work during peak museum visit times, including the end-of-year holiday
  
  

season and other identified busy times at the museum, such as evening

programming

• Adhere to the policies, procedures, and standards of conduct set forth by
  
  

FCMoD

• Become familiar with the major enterprise software used at the museum such as
  
  

Altru, Social Good, Fourwinds, and Reach Media Network to assist with

maintaining systems and troubleshooting issues.

City Competencies

Demonstrated cultural competence to effectively interact, work, and

develop meaningful relationships with people of diverse identities,

perspectives, and cultural backgrounds.

Strong learning orientation. Leverages all resources and is creative in

ways of learning for self to continue adapting to changing issues and trends.

A desire and ability to understand the diverse needs of internal and

external customers, and to create experiences and deliver services that

exceed their expectations.

A desire and ability to utilize digital tools for organizational

information, individual, and teamwork.

Knowledge, Skills, & Abilities

Ability to troubleshoot, diagnose, and repair issues with AV systems

and computer-based systems.

Enjoys interacting, educating, and engaging people and general museum

visitors, from school age students to family groups

Must have excellent communication and interpersonal skills, with the ability

to communicate effectively both orally and in writing

An understanding of platform and development issues for both PC and Mac.

Ability to keep and maintain accurate records and convey training information

clearly and effectively, with a willingness to both learn and teach

Ability to read, analyze and interpret technical documents common to this

environment

Ability to establish and maintain effective working relationships with

users, co-workers and vendors while participating on inter- and intra-agency

teams.

Problem-solve, take initiative, and produce quality work with little

supervision.

Must have an eye for detail, talent for organization, drive for

efficiency, and a need for creativity

Ability to work in a fast-paced environment and be calm under pressure, with

the ability able to analyze situations, responding quickly to deliver

effective solutions

Education & Experience

Bachelor's degree in computer science, information management systems,

or related field from an accredited college or university preferred, or

degree in progress. Technical coursework or equivalent experience/expertise

in website nd computer systems, communication, or informal education

preferred. Prior experience working in a museum or educational environment is

a plus. Will consider any equivalent of knowledge, skills, education and

Experience To Meet Minimum Qualifications.

We recognize that a successful candidate will meet many of the requirements in

this job description but may only meet some of the qualifications. We

encourage applicants to apply if much of this job description describes them.

As part of our commitment to a diverse, equitable, and inclusive

workplace, we invest in building teams with various backgrounds,

identities, and experiences.

Language Skills

• Ability to effectively and concisely present information and respond to
  
  

questions from the general public and co-workers. Ability to write reports,

business correspondence, and procedural guidelines.

• Ability to convey technical information in common language
• Spanish language skills are preferred but not required.
  
  

VALUES-BASED BEHAVIORS

• Listens attentively to others. Asks clarifying questions to gain a better
  
  

understanding of the other person's views and assumptions

• Works effectively in a team environment and actively participates in joint
  
  

problem solving; willingly cooperates with co-workers

• Identifies and takes advantage of opportunities for personal and professional
  
  

development

• Comes to meetings prepared and on time; honors work commitments; follows
  
  

through on commitments; meets deadlines