Customer Service Billing Manager

Are you looking for a fascinating and unique job opportunity? Do you want to

help make a difference in helping to serve our community?

Check out this great full-time position in the Customer Service Department at

Arapahoe County Water and Wastewater Authority.

Arapahoe County Water and Wastewater Authority (ACWWA, pronounced Aqua)

provides the drinking water and wastewater services to the people living and

working within its service area. The service area is comprised of about

3,500 residences and businesses located primarily in Arapahoe and northern

Douglas Counties.

ACWWA offers excellent benefits that include a pension plan with 5% match,

Health, Vision and Dental coverage, Life insurance, Vacation and Sick Leave.

Qualified Candidates Can Apply By Visiting Our Career Page

https://recruiting.paylocity.com/recruiting/jobs/All/df10a727-b32

c-4cfa-b98a-bf89ce6d82f9/Arapahoe-County-Water-Wastewater-Authority

Why Work for ACWWA?

ACWWA is a dynamic and positive place to work with passionate employees. ACWWA

provides excellent benefits including a

100% employer paid health insurance, dental, vision,

HRA contributions,

11 paid holidays,

3% employer contributions to employee retirement plus up to 5%

matching retirement contribution program,

wellness reimbursement,

volunteer time off,

vacation,

sick time,

short term disability and many more.

More information about ACWWA can be found at www.ACWWA.com

Job Summary

Under general supervision of the General Manager, oversees and manages the

customer service, billing and collection activities and the day-to-day

office operation. The Billing and Customer Service Manager is responsible for

ensuring customer satisfaction by addressing inquiries, resolving issues,

and facilitating effective communication between customers and vendors of our

organization.

Essential Functions

• Responsible for the effective administration and management
  
  

of ACWWA's Customer Service, Billing and Collections functions. Including

working with other departments to solve issues, track performance,

addressing customer questions and concerns with empathy and efficiency.

Ensuring accurate meter reading and billing processes. Leads the effort to

resolve complex customer service/billing issues. Evaluating department

processes and regulations and recommending/implementing improvements.

• Supervises and support to the Customer Service/Billing Team
• Manages and maintains the Customer Service Information
  
  

(CUSI) program, trains and provides technical support to others to use

the prog

• Works closely with the Finance Department and
  
  

Engineering/Operations Departments to address common issues.

• Operates as ACWWA's Public Information Officer (PIO).
  
  

This would include the content management of ACWWA's website, customers

outreach communication, education to the public, relationship with other

partners such the City or the State. Establishes and maintains cooperative

working relationships with co-workers, outside agencies, and the public.

• Provides leadership and oversight regarding ACWWA's
  
  

administration office. Manages outside service companies working in the

building and general office management responsibilities to help keep an

efficient, safe and enjoyable environment.

• A key leader in supporting ACWWA's culture.
• Organizes and maintains records management systems and
  
  

various administrative files.

• Act as the liaison to ACWWA's Board of Directors
• May lead company initiatives and projects.