Information Technology Support Specialist

Job Title: IT Technical Aid / Technical Support

Location: Alhambra, CA, 91803

Duration: 12 Months Contract (Good possibilities of extension)

Position Description:

• The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

Skills Required:

• The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Skills Preferred:

• Previous experience in a technical support role.
• Good communication skills and a customer-oriented approach.

Experience Required:

• Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Education Required :

• A high school diploma or equivalent.

Education Preferred:

• CompTIA A+ certification or equivalent.

Additional Information:

• California Resident Candidates Only. Work is expected to be done ON SITE, and interviews will be conducted in person.
• Work schedule will be 4/40, 10-hour day within the M-TH or T-F work schedule at the discretion of the program manager.
• Work shift ranges from 6:30 AM to 6:30 PM at Public Works HQ in Alhambra, CA 91803.