Case Manager - Government Services

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

Position Summary

We are seeking a dedicated and detail-oriented Case Manager to support the Rebuild Florida Housing Repair and Replacement Program (HRRP), which helps homeowners recover from Hurricane Ian. In this applicant-facing role, you’ll guide applicants through the applicant process – from intake to eligibility assessment – while delivering excellent customer service and maintaining accurate case records.

Essential Functions:

• Assist applicants with program applications, contract signings, and pre-construction meetings
• Assist applicants with application process from intake through project closeout
• Provide clear and empathetic communication to applicants on application status, next steps, and requirements
• Collect and review documentation for eligibility determinations
• Maintain accurate case records and notes in proprietary systems
• Interpret and apply program policies in decision-making
• Collaborate with internal teams and external partners to resolve issues promptly
• Meet daily processing goals and program deadlines in a high-volume setting
• Adapt quickly to changes in program protocols, software, or timelines
• Deliver consistent and professional support to all stakeholders
• Work weekends or extended hours as needed
• Perform additional tasks and duties as needed
  
  
  

Qualifications:

• High school diploma or equivalent
• Experience in administrative, case management, or processing roles
• Strong customer service and communication skills
• Detail-oriented with the ability to manage multiple tasks under pressure
• Proficient in Microsoft Office and data entry systems
• Ability to work both independently and as part of a team
• Valid driver’s license and reliable transportation
• Ability to travel locally as needed
• Ability to sit at a desk for extended periods
• Ability to operate a motor vehicle
  
  
  

Work Environment

• Position is based on site in HORNE office
  
  
  

Physical Demands (multi-select)

• Prolonged periods of sitting at a desk and working on a computer
  
  
  

Travel Requirements

• Driving for firm business possible; would require valid operator license, acceptable motor vehicle report and automobile insurance as required by law and firm guidelines
  
  
  

HORNE Values…

• A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
• A work environment that promotes collaboration, consistency, and community service to empower people.
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
  
  
  

HORNE Offers…

• An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
  
  
  

The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!

HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.