Senior Director, AI Workforce Transformation - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Senior Director AI Workforce Transformation leader will create, oversee, and/or consult on all major AI Workforce Transformation workstreams for UHC Operations & Experience. This role is responsible for creating and managing major transformation workstreams, identifying owners and gaps, and establishing a framework to ensure workstreams are coordinated and aligned with enterprise goals. This role will align to the UHC Operations Strategy & Business Enablement Team and collaborate closely with Operations leadership, Technology leadership, the People Team, Communications, and Business stakeholders across the entire company. If successful, this role will drive the upskilling of the largest people organization in UHC, enable the enterprise to responsibly adopt AI to improve quality, and drive meaningful cost savings across processes.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Shape and Execute AI Strategy: Shape, communicate, and implement a comprehensive AI workforce transformation strategy aimed at modernizing our operations and realizing experience enhancements, cost savings, and efficiencies
• Workstream Management: Oversee portfolio management of multiple AI workstreams, ensuring alignment with organizational goals, efficient resource allocation, progress monitoring, risk management, and continuous improvement. Identify the right work and owners across COO, technology, and other business teams to drive ideation and execution of AI-related workstreams
• AI Value Measurement: Develop frameworks for measuring AI value and ROI, ensuring alignment with business KPIs, quality standards, and key timelines. Guide strategic investment decisions and prioritization for AI initiatives
• Collaboration Best Practices: Facilitate collaboration across workstreams and across the organization, including tooling, change management, talent, workforce planning, learning, and executive workshops, to ensure effective implementation of AI initiatives. Provide insights, frameworks, and best practices to support leadership in operating as AI leaders
• Change Management: Lead large-scale change management efforts to foster AI literacy and ensure smooth adoption and integration of AI solutions across the organization. Develop and implement strategies to manage the full population of O&E, including early adopters and resisters. Strategies should include but are not limited to targeted training programs, employee engagement platforms, gamification, communication strategies, and strategic hiring practices
• Future Workforce Planning: Be forward-thinking about the medium and long-term impact of AI and prepare the organization for future changes by anticipating shifts in the type of work performed and developing strategies to manage these transitions
• Market Innovation: Continuously monitor and evaluate the latest trends and advancements in AI technology and applications, ensuring that O&E remains at the forefront of innovation. Match business needs with opportunities to leverage external innovation or talent through technology, BPO, and other external vendors
• Executive Communication: Develop and deliver compelling executive-level presentations and narratives that effectively communicate the value and impact of AI initiatives to stakeholders, fostering buy-in and support across the organization
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 7+ years of strategy or product experience, working with highly complex initiatives
• 2+ years with AI/ML strategy, product, and/or technical experience to solve business problems
• Proven experience in large scale transformation or change management
• Demonstrated experience leading initiatives, partnering with senior stakeholders, and driving impact at scale
• Proven innovative and continuous improvement mindset, with the ability to adapt to emerging business needs
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.