Information Technology Support Specialist

About Heatherwood For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within.

Heatherwood is seeking an entry level IT Support Specialist to join our collaborative and service-focused IT team. This role provides technical support and IT solutions to internal users across multiple departments, helping ensure smooth day-to-day operations. We are committed to fostering work-life balance and providing opportunities for professional growth.

Your responsibilities will include:

• Provide front-line IT support via helpdesk tickets, phone, email, and in-person interactions.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts, permissions, and access across systems.
• Install, configure, and deploy desktops, laptops, mobile devices, and peripherals.
• Assist with onboarding and offboarding of employees, including hardware setup and account provisioning.
• Coordinate with vendors and service providers to address technical needs at company properties.
• Provide occasional on-site support at Heatherwood properties (local travel 20%).
• Support IT team projects, including new system rollouts and technology improvements.

Skills and Qualifications

We’re seeking someone who is reliable, proactive, and takes pride in a job well done.

Qualifications:

• High school diploma or equivalent.
• Valid driver’s license.
• Minimum 1 year of IT support or helpdesk experience.
• Strong customer service mindset with excellent communication skills.
• Ability to prioritize and manage multiple support requests efficiently.
• Comfortable learning new technologies.
• Reliable transportation for occasional travel to company properties.

Bonus if you have:

• Experience supporting IT infrastructure in a property management or construction environment.
• Familiarity with Microsoft Windows, Office 365 administration, and basic networking concepts.
• Exposure to tools such as Yardi or similar.
• Printer setup and configuration.
• Knowledge of VOIP systems and wireless network troubleshooting.
• Apple MDM, iOS

Why Work With Heatherwood?

We don’t just hire employees—we invest in them. At Heatherwood, you’ll get:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and internal growth opportunities