Patient Collections Representative

Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group , our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
  
  

United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology – Tucson, Colorado Urology & Tennessee Urology.

Job Title: Patient Collections Representative

Exemption Status: Non-Exempt

Department: RCM

Reports to: Pre-Certification Manager

Worksite: Remote

Position Summary

As a Patient Collections Representative, you play a crucial role in our healthcare organization by ensuring the timely and accurate collection of patient balances. Your primary responsibilities include engaging with patients to address billing inquiries, verifying contractual payments, and implementing payment plans. Your expertise in medical billing and collections, coupled with strong administrative skills, will contribute to the financial health of our organization.

Primary Duties & Responsibilities

• Connect with patients to address outstanding balances and resolve billing inquiries promptly.
• Verify contractual payments on accounts and skillfully process payment plans.
• Effectively follow up on self-pay balances through targeted work lists, including Pre-collection, budget, and hardship cases.
• Maintain the accuracy of our patient database by entering and editing data related to registration, insurance, charges, payments, adjustments, and electronic/paper billing.
• Collaborate with the Pre-Certification department to process Notice of Procedures.
• Take on additional office duties as assigned by the manager.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of five (5) years of experience in Medical Billing and insurance claim filing.
• Collections experience is preferred, and familiarity with medical billing software is a definite plus.
  
  

Knowledge, Competencies & Skills

• Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
• Demonstrated ability to work independently and as an effective healthcare team member.
• Demonstrate proficient knowledge of Medical Terminology, ICD, and CPT Codes.
• Showcase proficiency in Microsoft Excel and Word.
• Utilize accurate and efficient data entry skills.
• Exhibit excellent customer service skills.
• Communicate effectively with strong written and verbal communication skills.
• Navigate computer software and database management with proficiency.
• Pay strong attention to detail and thrive in a fast-paced environment.
• Ability to type a minimum of 40 words per minute.
  
  

Tech Requirements For The Job

• High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.
  
  

Direct Reports

• N/A.
  
  

Travel

• Must have the ability & willingness to travel to other sites as necessary within a geographic region.
  
  

Physical Requirements For The Job

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Occasionally lifts and carries items weighing up to 20 lbs.
  
  

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and/or skill level.