Supervisor Support Staff CSC

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13254795 Supervisor of the Support Staff plays a crucial role in ensuring the smooth operation of day-to-day tasks within Customer Service by providing leadership, guidance, and coordination for call directors, expeditors and clerical employees. This position will work closely with other leadership teams to enhance productivity, improve internal processes to provide timely handling of inquiries.\ \ This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment. **What youll do** **Responsibilities:**

• Accountable for performance monitoring, policy enforcement, termination process, disciplinary action, hiring, compliance and team development. Maintaining accurate records of all hiring, firing and disciplinary actions.
• Supervise, guide, and support the daily activities of support employees by fostering a positive, collaborative work environment and encourage teamwork and development.
• Train new support employees and provide ongoing training for existing team members to ensure the highest level of quality and timeliness.
• Act as a mentor to employees, guiding them in complex situations, troubleshooting, and conflict resolution.
• Collaborate with cross-functional departments to support company-wide initiatives, improve service delivery and recommend solutions to management.
• Assist in budget formation, resource allocation, and support employee scheduling as needed.
• Conduct performance reviews, offer constructive feedback, and recognize achievements. **What you need** **Knowledge/Skills/Abilities**
• Strong leadership and team-building skills.
• Detail-oriented and organized, with the ability to keep track of multiple tasks and responsibilities within a team or independent environment.
• Excellent verbal and written communication skills with a proactive approach to management.
• Solid problem-solving skills, with the ability to guide the team through challenges while maintaining a positive and productive work atmosphere.
• Proficiency with office software (Microsoft Office, Microsoft Teams, etc.).
• Demonstrate a high level of professionalism, a forward-thinking approach, and a strong customer-focused mindset.
• Strong leadership and team-building skills.
• Detail-oriented and organized, with the ability to keep track of multiple tasks and responsibilities within a team or independent environment.
• Excellent verbal and written communication skills with a proactive approach to management.
• Solid problem-solving skills, with the ability to guide the team through challenges while maintaining a positive and productive work atmosphere.
• Proficiency with office software (Microsoft Office, Microsoft Teams, etc.).
• Demonstrate a high level of professionalism, a forward-thinking approach, and a strong customer-focused mindset. **Education and Experience:**
• High school diploma or equivalent required.
• At least 3-5 years of experience in leadership or supervisory role in a support environment. ```{=html}
  
  

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• Proven experience in customer service, team management, and operational processes. **Physical Requirements:**
• Regular office hours, with some flexibility required for weekend or evening shifts depending on business needs.
• Occasional travel may be required for training or team-building activities. **Benefits & Perks**
• Base pay is only one component of your competitive Total Rewards package**:**
• Incentive pay program (EPIP)
  
  

ealth/Vision/Dental insurance

• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 5% 401(k) plan matching
• Tuition reimbursement
• Health & fitness benefits, discounts and resources