Pediatric Medical Office Receptionist

Mission Pediatrics

$1,000 Signing Bonus | Must Speak Spanish | $20-$23 per hour.

Location: 6926 Brockton Ave, Ste. 6, Riverside, CA 92407 | (951) 779-1670.

Job Title: Pediatric Medical Office Receptionist.

Are you a highly organized and energetic individual with a passion for customer service? Do you have excellent communication skills and love being a key part of a busy, dynamic team?

We’re looking for a Medical Office Receptionist to join our fast-paced healthcare environment. If you're someone who thrives in a multi-tasking environment, enjoys helping others, and loves providing top-notch care, this is the perfect opportunity for you!

Job Summary

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Tasks

• Answer all phone calls and/or return messages.
• Follow up with Client Care Messages.
• Follow opening and closing protocol.
• Responsible for managing telephonic communications.
• Administers and maintains all appointments using the approved software.
• Responsible for making and maintaining accurate patient appointments.
• Schedule appointments in accordance to the periodicity schedule provided by the insurance health plan.
• Facilitates patient flow and ensures processes are smoothly operating.
• Assists in prepping patient charts for daily visits and urgent/emergency appointments.
• Collect co-pays, co-insurances, and outstanding balances, and record in the EMR system.
• Greet and electronically check in each patient, verify patient information.
• Assists patients with registration and patient forms.
• Verifies insurances, confirms eligibility, and attaches appropriate flags.
• Schedule physicals and/or follow ups for higher care patients (asthma, diabetes, ADD).
• Assists patients with interpreter and transportation needs.
• Process documents, Insurance card, Parent’s identification, placement forms, immunization records, insurance verifications, health insurance forms, and any other forms brought by the parents.
• Follows policies and procedures, including emergency procedures 100% of the time and reports needed changes.
• Maintains patient accounts and keeping update/accurate records in the approved EMR.
• Maintaining compliance with all applicable governmental regulations and/or company policies.
• Assists with maintaining inventory of office supplies.
• Maintains waiting room, restrooms and front office area and practicing safe sanitization.
• Regularly multitask and complete various projects simultaneously.
• Other duties as assigned.
  
  

What We’re Looking For

• Education: High School Diploma or equivalent (Post High School Certificate preferred).
• Experience: 2-3 years in a similar role (5+ years preferred), ideally in a healthcare setting.
• Skills: Excellent communication, multitasking, and organizational skills. You should be proficient in using scheduling software, handling patient records, and working in a fast-paced environment.
• Personality: Friendly, proactive, and eager to make a difference in the lives of our patients. You must be comfortable interacting with a wide range of people, including patients, healthcare providers, and administrative staff.
  
  

Why Join Us?

• Competitive Pay: $20.00 - $23.00 per hour.
• Comprehensive Benefits Package: Enjoy 401(k), dental, health, life, and vision insurance.
• Paid Time Off: Take the time you need to recharge and balance work with life.
• Professional Development: Grow your skills in a supportive environment with opportunities for advancement.
  
  

Equal Opportunity Employment

We are committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and over), race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.

We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.