Patient Service Representative *Fully Remote

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit www.ironrodhealth.com

• Call Center Environment
  
  

Requirements

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

• Meet outbound of call volume quota
• Manage client accounts
• Comply with HIPAA regulations
• Accurately log daily activity
• Provide detailed precise notations of patient conversations
• Responsible for educating PTs regarding remote monitoring
• Enrollment of PT information and equipment ordering
• Technical support knowledge of remote monitors
• Assist with remote monitor set up and maintaining connection
• Ability to multitask and provide highest quality of service
• Discuss general insurance coverage with patients
• Insurance verification and check benefits
  
  

Education, Work Experience And Requirements

• Bilingual (Preferred)
• Professional Communication
• Proficient in Microsoft Office Tools
• Minimum of 2 years of customer service and/or sales experience
• High School Diploma or equivalent
  
  

What We Offer

• Competitive pay, ongoing training opportunities and significant career advancement potential.