On-Site Corporate Director of Operations

**This is an onsite position working out of our Corporate office location in Bend Oregon, Candidates should live in or relocate to this location to be considered. **

At The Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer

Competitive pay and performance-based incentives

Medical, dental, and vision coverage for peace of mind

401(k) with profit sharing to invest in your future

Generous paid time off so you can recharge

Exclusive discounts at our properties—because you deserve great getaways, too!

Ongoing training, leadership development, and career growth opportunities

All offers are contingent on pre-employment screening.

POSITION SUMMARY: The Corporate Director of Operations is the senior-most operations executive responsible for leading all day-to-day hotel operations across the company. This role provides direct oversight and strategic leadership to Area Directors and partners with property leadership to drive operational excellence, financial performance, and guest satisfaction. This position replaces the former Chief Operating Officer role and is instrumental in ensuring consistent execution of brand standards and strategic initiatives across all properties.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Operations Strategy, Leadership & Alignment (35%)

• Lead operational planning and execution across all hotel properties
• Guide Area Directors in implementing and maintaining brand and service standards
• Ensure hotel operations align with company goals for profitability, guest satisfaction, and compliance
  
  

Financial & Performance Oversight (20%)

• Analyze property-level performance data; identify trends and opportunities
• Partner with Finance on budgets, forecasts, and cost control initiatives
• Evaluate KPIs across the portfolio and provide guidance for operational improvement
• Work closely with revenue management teams, AD's and GMs to optimize pricing strategies, inventory controls, and channel mix. Analyze data to improve ADR, occupancy, and RevPAR across the portfolio
  
  

Area Director & GM Development (15%)

• Coach and develop Area Directors, and indirectly support General Managers through leadership alignment
• Establish clear expectations and accountability for operational leadership teams
• Ensure AD's and GM's effectively use revenue management systems (RMS), property management systems (PMS), and reporting tools (e.g., IDeaS) to drive performance. Provide training and oversight to ensure property teams are utilizing tools effectively
• Provide direction on talent development and succession planning
  
  

Cross-Departmental Collaboration & Initiatives (15%)

• Partner with HR, Sales, Marketing, and Finance to implement company-wide initiatives
• Support new openings, renovations, or transitions with operational leadership
• Lead and contribute to enterprise-wide strategic projects
  
  

Compliance, Audits & Brand Standards (10%)

• Ensure compliance with company policies, regulatory standards, and operational protocols
• Direct AD's in Implementation of systems and processes to improve guest satisfaction scores and maintain quality assurance across the portfolio
• Provide strategic direction to Area Directors in standardizing and implementing operating procedures and best practices across the portfolio, ensuring alignment, driving efficiency, and streamlining processes at all levels of operations
• Conduct site visits and audits to ensure consistency in execution
• Address operational risk proactively and ensure proper controls are in place
  
  

Other (5%):

• Maintain regular attendance and availability
• May participate in the hotel drivers program
• Perform other job-related duties as assigned
  
  

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

Core Skills And Values

• Business Knowledge - Knows the business, has technical expertise and skill, understands this industry, its standards, practices, and processes
• Change Management - Envisions and advocates positive change. Personally supports organizational direction and changes
• Coaching and Development - Skilled at informal and formal coaching and development of staff
• Decision Making - Capably makes decisions appropriate for the hotel and the business
• Interpersonal Communication - Relates well to people, verbally and in written form. Expresses him/herself well one-on-one or in groups
• Organizational Savvy - Understands formal and informal power and influence structure within an organization and successfully achieves positive, desired outcomes
• Product Expertise - Knows product features, understands marketplace, shares expertise with others
• Project / Task Management - Demonstrates the ability to work within timelines, company structures and budgets for successful completion of assigned tasks or projects
• Strategic Skills - Able to devise, define and outline constructive strategies. Sees future path clearly
  
  

Qualification Standards

Education & Experience

• Bachelor’s degree in Hospitality, Business, or related field preferred
• Minimum 10 years of progressive hospitality operations experience, including 3–5 years in multi-unit or senior leadership
• Bilingual in Spanish preferred
  
  

Tools & Equipment

• High proficiency in Microsoft Office; experience with property management systems (e.g., RoomKey) and HRIS platforms
• Must be able to quickly analyze data and create executive-level reports and presentations
  
  

Physical Requirements

• Long hours may be required, including nights, evenings and weekends
• Overnight travel required
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally:
• Must be able to work indoors or outside;
• Must be able to stand on feet throughout the day;
• Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;
• Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
  
  

Job Requirements

• Must be able to travel to the different properties that are assigned on a regular basis, up to 50% travel required
• Must be able to convey information and ideas clearly
• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must be able to consistently create grammatically correct text, without spelling errors.
• Must have demonstrated graphic software skills
• Must have excellent organization and time management skills
• Must have strong working knowledge of Microsoft Office programs
• Must display exceptionally high attention to detail
• Must be able to work well under pressure, in a fast paced environment
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must have excellent listening skills
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with team members and vendors
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must set exemplary example for staff.
  
  

The Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on a pre-employment screening.