Appointment Coordinator

Benefits:

• Life insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Do you possess the refined presentation and graceful diplomacy to be our ideal first impression and the heartbeat of our practice?

Can you masterfully command and execute our front office operations to create the most value for your patients, coworkers, and business?

Would you love to belong to our close-knit community of hard-working and successful women, led by respected dentist and business owner Dr. Yaa McDonald?

Then come join the skilled professional team at Joyful Smiles, recognized as a Top Ten Pediatric Dentist by Best Things Illinois.

Our offices provide specialized dental and orthodontic care for children and adolescents in a warm, caring, and family-friendly environment. We work with fantastic people who love providing outstanding care for patients and parents. If you are ready to be part of this amazing team, apply now!

Please visit https://www.joyfulsmilespediatricdentistry.com/ to learn more

Responsibilities

• Cultivating meaningful relationships with staff, patients, and their families
• Ensuring that everyone feels welcome and comfortable throughout their experience
• Greeting patients, checking them in and out, and collecting payments
• Using phone and computer to arrange appointments and manage patient schedule
• Verifying insurance, submitting claims, and explaining coverage to patients
• Providing patients with information about services and treatment plans
• Managing patient communication and thank you notes for referrals
• Maintaining updated stats and reports for staff and doctors
• Assisting with social media accounts, postings, and correspondence
• Restocking and ensuring cleanliness of the front office and reception
• Contacting and working with vendors and community businesses
• Setting up coworkers for success by knowing what they need and when they need it
  
  
  

Qualifications

• Welcoming smile, helping hands, and compassionate heart
• Positive, motivated, and self-directed professional attitude
• Strong organization, communication, and interpersonal skills
• Ability to prioritize duties and coordinate workload in a fast-paced environment
• Dedication to remaining task-oriented and avoiding distractions
• Consistently reliable time management for self, patients, and staff
• Integrity and accountability to ensure everything gets done right and on time
• Dependability to work respectfully in an interdependent team environment
• Willingness to learn and openness to accepting constructive criticism
• Patience, understanding, and flexibility in creative problem-solving
• Emotional intelligence and resilience to tackle new challenges every day
• Outstanding customer service skills with proven relevant experience
• Technological proficiency with Microsoft Office and 10 key data entry
• Administrative experience in a medical office with insurance and EMR
• Familiarity working with dental software, coding, and billing preferred
  
  
  

Benefits

• Competitive wages (depending on experience)
• Health, Dental, Vision, Life, and Disability Insurance
• PTO plus 6 federal holidays
• 401k matched by employer up to 4% (after 1 year)
• Fun employee outings and team building events
• Family atmosphere with a positive and supportive work environment
  
  
  

Company Culture

• Detail-Oriented – Quality and precision-focused
• Outcome-Oriented – Results-focused with strong performance culture
• People-Oriented – Supportive and fairness-focused
• Team-Oriented – Cooperative and collaborative
  
  
  

If you believe that you are the ideal candidate for this position, please respond with a resume AND cover letter explaining why you are the best person for the job!