Intake Call Center Technician - Admission Department

JOIN OUR TEAM AS AN INTAKE MENTAL HEALTH TECHNICIAN!

The Intake Mental Health Technician is responsible for receiving, scheduling, and/or referring inquiry calls. The technician also assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating paperwork and insurance information. The technician works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient's safety. The intake technician functions as an active part of the treatment, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescents to geriatrics. MHT works in collaboration with the Referral Nurse and Clinicians in A&R, along with the interdisciplinary team.

Your Experience Matters What We’re Looking For

Education: High School Degree or equivalent preferred; or Certified Nursing Assistant preferred, or Behavior Health

Certification: Degree from an accredited college or university in social work, recreational therapy, or an appropriate therapeutic discipline preferred.

Experience: One year of related experience, with a knowledge of psychiatric patient care techniques, with understanding of mental illness, preferred.

Licensure: Must maintain a valid driver's license in the applicable state.

Skills

• Operate a multi-function telephone set
• Operate computer terminal; input data into computer programs
• Maintain filing systems; maintain logs and records
• Coordinate and schedule assessments; operate photocopier; operate FAX machine
• Ability to interact with internal and external clients
• Flexible and adaptable to learning and understanding technology
• Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level.
• Strong written, oral, and interpersonal communication skills
• Highly self-motivated, directed, and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and in a team-oriented, collaborative environment
• Able to communicate effectively within the department and with members of interdisciplinary teams
• Proven analytical and problem-solving abilities
  
  

Additional Requirements: Successful completion of CPR/ First Aid certification and CPI training within 90 days of employment before assisting with restraining procedures. May be required to work overtime and flexible hours.

Your Care Matters. What We Provide For Our Team

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
  
  

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
  
  

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation

This is a non-exempt Full-Time and Part-Time role. The expected compensation range is $16.00 to $18.00/hour, plus shift differentials. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level. Join us as our Intake Technician!