Business Process Analyst - AI Strategy - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

General Job Overview & Description

The Senior Business Process Analyst is a key member of the AI Strategy team, responsible for identifying, analyzing, and executing process improvement initiatives that enhance operational efficiency, service delivery, and customer experience. This individual contributor partners closely with leadership and cross-functional teams to support business transformation, including identifying use cases for automation and artificial intelligence (AI). The ideal candidate thrives in a fast-paced, collaborative environment and brings an innovation-first mindset.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Analyze existing business processes and identify opportunities for efficiency, cost savings, and service improvement
• Develop detailed documentation, including workflows, requirements, and process maps, to support current and future-state design
• Collaborate with team leads and stakeholders to prioritize and implement operational enhancements
• Research, identify, and propose AI and automation use cases that align with business goals and drive innovation
• Support the implementation of digital-first strategies and process changes, including testing, training, and change management
• Use data to monitor success metrics and assess performance post-implementation
• Coordinate with data, IT, and operations teams to ensure alignment and scalability of solutions
• Present findings, proposals, and results to leadership in a clear and actionable format
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years Visualization Tools: Hands on experience with Tableau, Power BI
• 2+ years experience in rollout of new initiatives, systems, and tools by assessing impacts and ensuring successful adoption
• 1+ years of data analytics and recommending business solutions based off of data
• 1+ years of experience with AI technologies and their practical applications in business settings
• Process Improvement: Demonstrated experience in documenting, analyzing, and enhancing business processes
• Collaboration: Demonstrated ability to work across functions and build partnerships with key stakeholders
• Self-Management: Demonstrated ability to manage multiple priorities, adapt to change, and deliver independently with minimal supervision
• Analytical Thinking: Proven solid problem-solving skills with a data-driven mindset
• Communication: Proven effective verbal and written communication skills; able to create compelling presentations and reports
• Innovation: Proven proactive in identifying new opportunities for automation, AI, and digital optimization
  
  

Preferred Qualifications

• Lean Six Sigma or Process Improvement Certification
• Experience in healthcare, contact centers, or service operations
• Familiarity with AI/ML concepts and automation platforms (e.g., RPA, NLP, Chatbots)
• Proficiency in tools such as Visio, Miro, Excel, PowerPoint, Power BI, or Tableau
• Proven comfort with agile methodologies and change management best practices
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.