IT Support Specialist
Malibu Boats
Date: 2 weeks ago
City: Fort Pierce, FL
Contract type: Full time
Description
Summary:
This position will located at our Fort Pierce, FL location. The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, to include manufacturing equipment as well as implemented applications, is key to success.
Essential Duties And Responsibilities
Summary:
This position will located at our Fort Pierce, FL location. The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, to include manufacturing equipment as well as implemented applications, is key to success.
Essential Duties And Responsibilities
- Support end-users with IT-related issues in a responsive and service-oriented manner
- Troubleshooting of servers, PCs, phones, wireless, networking, and applications
- User provisioning and deprovisioning for new hires, transfers, and terminations
- Use of monitoring toolsets to ensure availability of systems and resources
- Installation/racking of hardware in MDF/IDF network closets
- Management and organization of IT inventory and assets
- Utilization of ticketing system to track and document support requests, gather information for escalations
- Create and update documentation
- Assist in hardware/software setup
- After hours on-call responsibilities
- Travel to multiple sites locally (frequent) and out of state (rarely)
- Other assigned duties as necessary
- 3+ years supporting Windows 10
- Windows 11 experience preferred
- 3+ years experience with Active Directory/Azure AD
- 3+ years experience with Office 365 (products and admin portal)
- 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
- 1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
- Working knowledge of iOS and Android
- Familiarity with MDM solutions
- Familiarity with VoIP phone systems
- Prior IT Support experience required
- Excellent communication skills required – including telephone and email
- Ability to use instructions and pre-established guidelines to successfully problem solve
- Ability to work collaboratively within a team environment
- JIRA/Atlassian product suite experience preferred
- A+ Certification preferred
- Associate degree from two-year college or technical school is preferred, or equivalent experience
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