Operations Training Manager

Job Summary

Ready to lead, teach, and level up in a role that’s as exciting as it is impactful? As our Operations Training Manager, you’ll kick things off by building the blueprint for training success—from mastering our processes and product knowledge to getting hands-on with our equipment. You’ll be the energy behind a team of Training Specialists, making sure our front-line crew is confident, skilled, and absolutely crushing it on the floor.

But we’re not talking about your typical training. This is fast-paced, high-energy, hands-on learning that keeps people engaged and fired up—covering everything from safety and skills to automation and gear. You’ll bring the fun, the structure, and the know-how to make it stick. Even better? You’ll create cross-training programs that boost team flexibility and resilience—and you’ll document everything along the way, building a roadmap future startup buildings can use to hit the ground running.

And here’s the exciting part—this role is just the beginning. After about a year of rocking the training world, you’ll get the chance to step into Operations Management, leading your own department and taking your leadership game to the next level. Along the way, you’ll mentor future trainers, build strong relationships, and use data to fine-tune your programs like a boss.

So if you love helping people grow, thrive on team energy, and want a career path that’s as fun as it is fulfilling—this is your chance to make big moves and have an absolute blast doing it.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General

• Lead a team of departmental Training Specialists to own, build, and improve technical role-specific and cultural training to all departments and shifts throughout their employment lifecycle.
• Facilitate, create, and own a library of high quality and engaging presentations that inspire audiences.
• Participation and leave employees with clear applications of the materials, concepts, and processes.
• Share instructional ownership of the distribution center’s learning management system.
• Build feedback tools and gather insight on experiences to identify trends and create actionable plans that improve experiences and raise the bar in comprehension.
• Ensure that all employees receive consistent training experience throughout the location and own the documentation that supports our training initiatives.
• Demonstrate a high level of communication with direct reports, those in need of personalized coaching, and collaborating with salaried leaders.
• Assist in creating SOPs and environments that support training needs.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed.
• Other duties as assigned.
  
  

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.
  
  

Leadership

• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team
  
  

Leaders

• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.
  
  

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.
  
  

Experience

• Experience working in a distribution environment preferred.
  
  

Education

• Minimum of 2 years of relevant teaching experience in industry and/or education field (preferred, but not required).
• Associate degree in a related field, or equivalent combination of education and experience.
  
  

Desired Traits

• Strong verbal and written communication skills
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Ability to work in a fast –paced and deadline driven environment upholding defined metrics
• Exhibit analytical thinking and problem solving
• Strong written and oral communication skills
• Passion for supply chain management and process enhancement
• Demonstrate maturity, responsibility, and leadership ability
• Strong knowledge of Microsoft Office Suite
  
  

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices