Director, Health Services Operations

Summary

We are seeking a dynamic and experienced Director, Health Services Operations, to drive the strategic and operational expansion of our clinical and direct-to-consumer health services. This leadership role requires a forward-thinking operator who can integrate business development, laboratory operations, compliance, and team management into a cohesive growth engine. The ideal candidate brings a blend of healthcare operations expertise, entrepreneurial execution, and regulatory savvy to advance Mercola Health’s mission of transforming health through innovation and accessibility.

Key Responsibilities & Duties

• Business Operations Expansion & Development
• Lead the development and expansion of clinical business operations, including the conceptualization and execution of new business lines.
• Manage the company’s transition into a national health platform, overseeing cross-functional initiatives and deliverables.
• Oversee the day-to-day operations and workflow of our direct-to-consumer lab services, ensuring customer satisfaction and clinical accuracy.
• Collaborate with product development teams to support the creation and launch of the company’s mobile health application.
• New Laboratory Build-Out and Compliance
• Manage the planning and build-out of a new clinical laboratory, ensuring full compliance with CLIA, HIPAA, and state-specific healthcare regulations.
• Optimize the realignment of the research and development laboratory to ensure valid scientific findings and appropriate clinical reporting.
• Revenue Generation
• Identify and develop new healthcare revenue streams, including launching and scaling direct-to-consumer lab testing initiatives such as Dried Blood Spot (DBS) testing.
• Collaborate with the marketing and product teams to design customer upselling strategies, increasing customer lifetime value through supplement sales and other offerings.
• Leadership & Operational Efficiency
• Operate as the most senior leader for the function, optimizing systems, workflows, and business outcomes.
• Identify operational inefficiencies and implement robust solutions.
• Source, negotiate, and manage relationships with new vendors and software providers to streamline operations and reduce costs.
• Hire, lead, mentor, and inspire a high-performing team of direct reports and consultants, driving clarity, accountability, and strategic execution.
• Compliance & Regulatory Work
• Work in close partnership with legal counsel to navigate and secure multi-state direct-to-consumer lab testing approval, ensuring a compliant national rollout.
• Build and maintain a scalable compliance framework that aligns with evolving regulations and internal growth objectives.
• Future-Focused Initiatives
• Support the strategic development of a national telehealth provider network and its seamless integration into the existing Mercola Health platform.
  

Requirements/Qualifications

• Education
• Bachelor's degree required; Master’s degree or higher in Healthcare Administration, Clinical Operations, Public Health, or a related field strongly preferred. Relevant experience may substitute for education.
• Experience
• 10+ years of progressive experience in clinical operations, laboratory management, or healthcare business development.
• Demonstrated experience launching and scaling direct-to-consumer lab testing services or digital health platforms.
• Other
• Deep belief that healthcare should be accessible to everyone.
• Proven success leading complex, cross-functional healthcare projects and operational buildouts.
• Strong knowledge of healthcare compliance (CLIA, HIPAA, FDA, state-level regulations).
• Excellent contract negotiation skills with a track record of securing favorable vendor agreements.
• Strong leadership presence with experience managing both internal teams and external consultants.
• Entrepreneurial mindset with the ability to think strategically and execute quickly and tactically.
  

WORK ENVIRONMENT & TRAVEL

• This is a remote position, with collaboration occurring virtually across time zones.
• Must be comfortable working in a fast-paced, digital-first environment, maintaining high levels of autonomy and proactive communication.
• Occasional travel (up to 15-20%) may be required for site visits (e.g., lab facilities), vendor meetings, team offsites, meetings at Mercola headquarters, or industry conferences.