Laboratory Service Rep - On-Call
Asante
Date: 2 weeks ago
City: Medford, OR
Contract type: Full time
Additional Position Details: FTE: 0.000001 | On Call | Primarily Mon - Fri / 8AM - 5PM
Position Summary
The Lab Service Representative acts as liaison between the lab and other departments, as well as other offices and clients. This role requires managing large amounts of inbound and outbound calls in a timely and professional manner to identify customers' needs, clarify information, research issues, and provide answers or solutions. The Lab Service Rep also assumes front desk responsibilities that include greeting all patients with a smile; accurately identifying the patient in Epic (the electronic medical record) to add them to the schedule; answering questions and addressing complaints of patients and doctor's offices; and ensuring the patient has a viable order and meets requirements for testing (fasting, non-fasting, etc).
Additional responsibilities include reviewing and accurately transcribing incoming faxes and phoned in orders for lab testing; keeping accurate and comprehensive phone logs of all incoming and outgoing calls; resolving, communicating and tracking patient/specimen problems generated by lab staff and problems received from doctors, offices and patients; working on work queues, reports and other assigned duties in a timely, accurate manner as directed by management; completing lab orders for accuracy and correcting any errors found immediately; ensuring that Lab Orders/Requisitions, ABN/Waivers and additional paperwork are scanned in the appropriate manner; and performing add-ons for missed test and additional orders as directed by management.
Qualifications
Education
Excellence - Respect - Honesty - Service - Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.
Position Summary
The Lab Service Representative acts as liaison between the lab and other departments, as well as other offices and clients. This role requires managing large amounts of inbound and outbound calls in a timely and professional manner to identify customers' needs, clarify information, research issues, and provide answers or solutions. The Lab Service Rep also assumes front desk responsibilities that include greeting all patients with a smile; accurately identifying the patient in Epic (the electronic medical record) to add them to the schedule; answering questions and addressing complaints of patients and doctor's offices; and ensuring the patient has a viable order and meets requirements for testing (fasting, non-fasting, etc).
Additional responsibilities include reviewing and accurately transcribing incoming faxes and phoned in orders for lab testing; keeping accurate and comprehensive phone logs of all incoming and outgoing calls; resolving, communicating and tracking patient/specimen problems generated by lab staff and problems received from doctors, offices and patients; working on work queues, reports and other assigned duties in a timely, accurate manner as directed by management; completing lab orders for accuracy and correcting any errors found immediately; ensuring that Lab Orders/Requisitions, ABN/Waivers and additional paperwork are scanned in the appropriate manner; and performing add-ons for missed test and additional orders as directed by management.
Qualifications
Education
- Associate's degree, preferred
- Minimum 1 year of experience in an administrative and/or customer support role required
- Knowledge of Microsoft Office and proficient with basic computer functions required
- 1 or more years laboratory experience; experience in related field; and/or previous experience in Epic/Beaker, preferred
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Self-disciplined and able to work with minimal supervision
- Collaborative and team-oriented behavior with strong written and verbal communication skills
- Earn a competitive and progressive salary
- Benefit from health plans that are focused on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire
- On-call employees may receive an additional 15% for flexibility
- Plan for your future with a retirement package that includes up to 6% employer contribution
- Experience a healthy work-life balance with our generous earned time off (ETO)
- Continue to enhance your education through our tuition reimbursement and tuition repayment plans
Excellence - Respect - Honesty - Service - Teamwork
Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.
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