Operations Support Assistant

Job Purpose

Under direct supervision of the Sr. Manager of Engagement Center Operations, the Support Coordinator is responsible for administrative tasks related to the day-to-day management and control of Arizona Correctional Industries (ACI) inmate workers as it relates to the partnership between Televerde and ACI.

Essential Functions And Responsibilities

• Coordinates transportation and meetings with clients, visitors, and vendors.
• Escorts vendors and visitors when access to premises is needed.
• Conduct counts per Department of Corrections (DOC) requirements.
• Escorts inmate workers to/from gate; to/from break; to/from lunch.
• Reviews biweekly ACI payroll reports for accuracy and approval for all call centers.
• Conducts monthly compliance search and record findings.
• Oversees Department of Corrections compliance searches.
• Completes monthly worker evaluation forms.
• Manages supply inventory and distribution of supplies.
• Maintains office equipment (copy machine, printers, fax machine).
• Calls for service and or schedules maintenance as needed.
• Keeps areas stocked with paper.
• Schedules maintenance when needed.
• Creates and modifies documents, memos, and spreadsheet tracking reports.
• Handles general administrative duties such as copying, faxing, mailing, and filing.
• Other duties as assigned.
  
  

Qualifications

• Must be proficient in Microsoft Suite and possess intermediate internet capabilities.
• Must be able to type a minimum of 45 words per minute.
• Must be able to successfully communicate both verbally and in writing to members of the staff and diverse clientele.
• Demonstrated ability to listen attentively and ask clarifying questions to assure comprehension.
• Skilled at managing distractions and interruptions.
• Ability to work responsibly with confidential information.
• Ability to operate basic office equipment.
• Capable of handling multiple deadlines in a fast-paced, constantly changing environment.
• A professional appearance and telephone manner are essential.
• High attention to detail in composing, typing, and proofing documents as well as establishing priorities and meeting deadlines.
• Ability to prioritize to meet demands of various constituents.
  
  

Education And Experience

• High School diploma or GED equivalent.
• 3+ years of related experience in an administrative role.
• Must be able to qualify for a Department of Corrections (DOC) contractor badge.
• Previous experience in corrections desirable.
  
  

Working Conditions/ Physical Requirements

If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.

This job description is not meant to be all-inclusive of the duties and responsibilities of the job and may change at any time without notice.

Televerde provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.