Service Dispatcher

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources
  
  
  

The Service Dispatcher reports to the Ops Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

Benefits

• Paid Training
• Careers Advancement Opportunities
• Competitive Compensation
• Year-Round Work
  
  
  

Initiative, integrity, organizational skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians, suppliers, and service customers. Representative duties include:

• Assisting the Ops Manager in the planning, organizing, and coordination of department resources and goals.
• Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
• Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
• Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
• Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Ops Manager.
• Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Ops Manager.
• Performing related staff-level duties as directed by the Ops Manager.
  
  
  

Job Qualifications:

• Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
• Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, and suppliers.
• Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
• Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
• Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
• Current (state) driver’s license.