Service Pricing Supervisor

SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. We drive INNOVATION by challenging the status quo and embracing change.

Essential Functions

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.
  
  

Supervision and Quotations

• Supervises employees. Performs annual performance review and determines compensation increases. Administers discipline; authority to hire and terminate employees.
• Promotes the advantages of standard jobs, flat rate exchange, and repair bill of materials (RBOMs) within all areas of the company.
• Manages the design, creation, and use of standard jobs, RBOMs and quotations for the Service Department.
• Prioritizes what models and components standard jobs will be built for by analyzing machine population, opportunity, and job and component code history.
• Works closely with the Customer Service Representatives, Team Supervisors, and Product Support Sales Representatives (PSSRs) to ensure delivery of timely, accurate quotes.
• Assembles standard job teams for heavy equipment & for truck engines. Meets on a quarterly basis to develop and agree on standardized repair descriptions.
  
  

Analysis, Procedures and Training

• Creates and provides updated standard job lists, procedures, and training to all areas of the company.
• Creates flat rate analysis and standard job utilization/performance metrics report for all heavy equipment and truck shops as needed.
• Works with PSSRs and service team to identify opportunities for certified rebuilds and provides proactive pricing for targeted campaigns.
• Identifies need for standard jobs and reviews problems/hours as needed.
• Monitors standard job utilization and use of correct job and component codes through Sequel reports.
• Keeps current on updates and changes to the standard job software and programs.
• Participates and offers input in standard job and equipment management solutions team meetings.
• Creates standard jobs, flat rate exchanges and quotations.
• Promotes and manages all customer care standards.
• Actively cares and advocates safety at Western States. Promotes and manages safety at Western States. Ensures employees, vendors, and customers have a safe work environment. Adheres to and manages all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Works within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.
  
  

Knowledge Skills And Abilities

• Ability to learn and use new software.
• Ability to set and manage priorities.
• Professional verbal and written communication skills.
• Knowledge of Microsoft computer products and other comparable systems.
• Knowledge of Caterpillar equipment.
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance.
  
  

Education And Experience

• Proof of high school diploma or General Education Degree (GED).
• Five years experience as a heavy equipment service technician with increasing levels of responsibility and knowledge with the ability to diagnose and resolve technical issues quickly, thoroughly, and correctly required.
• Knowledge and understanding of service software and applications required.
• Minimum one year supervisory experience preferred.
• Must be able to communicate (speak, read, comprehend, write in English).
  
  

Physical Characteristics

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Must be able to meet all safety requirements for applicable safety policies.
  
  

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.