IT Support II

FLSA: Non-Exempt

LOCATION: Amarillo

SHIFT: Monday–Friday with the possibility of occasional overtime on Saturdays and Sundays; A set schedule between 7:00 AM and 6:00 PM local time.

REPORTS TO: Manager of IT Support

Summary:

Join Herring Bank as an IT Support II professional and play a pivotal role in providing exceptional technical support to the IT department's customers. Your expertise will help ensure seamless operations for internal and external stakeholders.

Responsibilities:

• Provide help desk support, manage work orders, and ensure exceptional customer satisfaction
• Uphold security standards for both physical and software access
• Install and maintain hardware, including desktops, laptops, and mobile devices
• Install, support, and troubleshoot software on Windows, iOS, and Android platforms
• Effectively troubleshoot basic network issues
• Monitor select systems
• Assist in user training on products and technology
• Document procedures and address product issues
• Stay abreast of emerging technology trends
• Utilize remote troubleshooting tools
• Ownership of select IT Systems
  
  
  

Qualifications:

• Enjoys tackling IT challenges and possesses a proactive approach to problem-solving
• Has bachelor's degree in computer science or related field or 3+ years of experience in IT support
• Certifications such as CompTIA A+ or MCP are a plus. If not currently certified, the candidate should be willing and able to obtain one within 6 months with company support
• Proficiency in troubleshooting hardware, software, and basic network issues
• Familiarity with banking systems and security is preferred
• Exhibits excellent communication and interpersonal skills
• Adheres to security policies
• Demonstrates a strong work ethic and punctuality
• Willingness to travel occasionally
  
  
  

Environment and Physical Activity:

This role operates in a clean, comfortable open office setting with occasional outdoor activities, including driving (about 10% of the time). Minor inconveniences like noise, odors, and drafts may occur. Tasks may include writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, and various activities involving vision, sitting, pulling, walking, standing, squatting, kneeling, and reaching. Equipment operation may involve touch screen devices, computers, telephones and copiers/printers.

Mental Demands:

• Proficiently reads documents and manuals and performs detailed work
• Applies intermediate-level analytical reasoning (dealing with problems involving several variables)
• Proficiency in mathematical calculations (discounts, interest, commissions, proportions, percentages)
• Manages stress, meets deadlines, and handles multiple concurrent tasks effectively