Schedule Coordinator

Brief Description

Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

Summary:

The Schedule Coordinator will serve as an administrative resource to the clinical departments in areas pertaining to schedule templates and appointment maximization. The successful candidate will possess attention to detail, flexibility, cultural sensitivity in a diverse environment, and the ability to work as a valued team member in a high volume and fast-paced environment.

Responsibilities:

• Create and manage provider schedule templates across the organization
• Build, block, and monitor schedules for consistency and efficiency
• Collaborate with the Schedule Administrator to ensure timely and accurate template updates
• Process and track changes to appointment types and scheduling parameters
• Monitor patient schedules to maximize appointment utilization
• Follow up with patients to support continuity of care
• Assist with scheduling tasks, including incoming/outgoing calls, pre-registration, and reminders
• Manage daily scheduling adjustments and coordinate appointment rescheduling
• Provide coverage in the absence of the Schedule Administrator
• Deliver excellent customer service to patients and staff
• Establish and maintain effective working relationships with internal and external partne
  
  

Qualifications:

• High school diploma or equivalent required
• Prior experience in customer service; healthcare setting preferred
• Familiarity with healthcare systems is a plus
• Excellent verbal and written communication skills
• Proficiency in data entry, phone, and computer use
• Strong attention to detail and accuracy
• Bilingual required: English and one of the following – Spanish, Portuguese, Khmer, etc.