Telerecruiter Platelet Specialist

JOB REQUIREMENTS: Join a team dedicated to saving lives every single

daythat\'s what working at The Community Blood Center (CBC) is really

All About. Help Schedule Lifesaving Platelet Donation Appointments. No

experience is necessary we\'ll train you! Your work will save lives! JOB

SUMMARY: Responsible for placing outbound telephone calls for scheduling

platelet donation appointments, converting whole blood donors to

platelet donations, appropriately directing incoming calls, and

providing information on The Community Blood Center (CBC) programs,

services, and special blood needs. SCHEDULE: - Part-time position, 24

hours/week. - Monday Friday, 2pm 8pm; Saturday, 8am 12pm (once per

Month) ESSENTIAL DUTIES AND RESPONSIBILITIES (other Duties May Be

assigned): 1. Makes outbound telephone calls using call lists, entering

call results and scheduling platelet donor appointments. Schedules

platelet donation appointments in the computer system for a specific

date, time, and location according to daily goal and blood-type specific

goal. 2. After reviewing donor information in the computer,

pre-qualifies potential donors to determine eligibility and/or directs

any eligibility questions to appropriate CBC personnel. 3. Monitors the

blood type inventory and donor site schedules to determine which donors

to call and schedule. 4. Achieves individual performance expectations

for appointments scheduled, show rate and customer service. Assists in

achieving team goals for the fixed sites. 5. Receives inbound calls and

provides information as requested, transferring calls to the appropriate

CBC personnel, voice mail, or takes and distributes messages for

unavailable staff as needed. 6. Follows phone scripts as directed and

incorporates all the key talking points used for call evaluations during

conversations with donors. 7. Responsible for maintaining and

documenting personal call list and tracker for first time platelet

donors. Provide feedback to leadership on the donor\'s experience and

any information that could be used to improve processes and donor

retention. 8. Conducts special donor recruitment projects at various

locations and distributes CBC information and other related duties as

requested. 9. Complies with all policies and procedures as outlined in

the CBC Employee Handbook, CBC Standard Operating Procedures (SOP), or

directives upon assignment. Maintains job-related skills by attending

team meetings and training sessions and reading publications. 10.

Performs other duties as directed. \*\*\*\*\* OTHER EXPERIENCE AND

QUALIFICATIONS: JOB QUALIFICATION REQUIREMENTS: The Telerecruiter

Platelet Specialist position requires pleasant and polite telephone

manners. Must always perform job duties and responsibilities in a

professional manner. Maintain strict confidentiality of CBC and CBC

donor information. Skills include excellent organizational, oral, and

written communication. Strong, flexible interpersonal skills and data

Entry/computer Skills. High School Diploma Or Equivalent Required.

Employees may occasionally be required to lift objects or materials

weighing up to 25 pounds. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online

https://www.communityblood.org/current-openings/telerecruiter-platelet-specialist/